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Jobs in Tanzania 2019: Job Vacancy Dar es salaam at JUMO Tanzania, Customer Delivery Specialist | February, 2019
AJIRA TANZANIA 2019 / NAFASI ZA KAZI 2019
Billions of people in emerging markets are coming online for the
first time, most of them via mobile phones. Many have limited or no
access to financial services.
JUMO combines technology with data to create progressive financial
choices for anyone, anywhere. On the JUMO platform, a customer can
configure a savings, or lending product by amount, term and payment
method. We believe any individual should be able to leverage their data
footprint and access financial services tailored to their needs.
A blueprint for our mission does not exist and our growth trajectory
is steep thus we look for exceptional people who will enhance our
culture and who have the potential to impact now and in the future.
We are motivated by an ambitious purpose and inspired by the
exceptional people that we work with and we are looking for a Customer
Delivery Specialist to join our Customer & Brand team. This position
(Maternity Cover for 6 months) will be based in Dar es Salaam, Tanzania
and will report directly to the Customer Delivery Supervisor // Africa.
Purpose
To identify opportunities and challenges and to execute on these
appropriately in a way that facilitates building and upholding mutually
beneficial partnerships with our partners.
Objectives
Proactively drive the operational efficiencies of the customer experience in line with company processes and agreed standards
Observe customer calls and extract key insights to prepare insightful
reporting, including social media and operations trends, in order to
facilitate enhancing the overall customer experience
Identify and act on opportunities for continuous service improvement and
to resolve any issues that may arise through gathering and
understanding product feedback via customers, clients, reporting and
other initiatives such as research calls, focus groups and surveys
Provide professional and effective training and refresher training to
all JUMO and Client Call Centre Agents on the use of our products and on
resolving customer queries
General office administration, including coordinating the integration of
a new Mobile network, Financial service provider or Product in the
territory, accurate and safe handling of petty cash, translation of
English into local dialects, logistics, travel arrangements and other ad
hoc duties
Read Also: NEW TANZANIAN JOBS OPPORUNITIES 2019 (320+ POSTS)
Capabilities
Relationship management skills
Self-motivated, with a strong ability to self-manage
Results oriented, proactive and team player
Reporting, analytical and logical skills
Creative, solution orientated and able to take initiative
Excellent communication and presentation skills
Fluent in English & local languages
Ability to multi-task, prioritize, organize and manage time effectively
People (customer) centric/customer oriented
Approachable and easy going
High level of integrity
Key requirements
Degree
A Marketing (e.g. CIM), business management or administration qualification would be an advantage
Strong track record
Minimum of 2 – 5 years in a customer-centric, relationship management role with a strong track record in research and insights gathering and reporting
Experience within the IT/Telecoms, Mobile Money or Mobile/Electronic Banking, Call Centre environments would be advantageous
Mobile Money and Technology/Financial platforms knowledge would be an added advantage
Access to own transport to conduct regular visits to the call centres, agents and/or partners
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