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Tricky Interview Question To Answer - How would you rate your upselling skills? | Job Interview Tips Q&A
Upselling is a strategy to sell a more expensive version of a product that the customer already has. These questions are mostly situational and designed to encourage candidates to speak at length about any experience that is relevant to the position. Employers want to hire people who have the ability to upsell their products and services. They do not throw money just because they like you, they pay for your ability.
For your better knowledge, Upselling isn’t just a sales tactic, it’s a tactic for your customer happiness that can help you build deeper relationships with customers and grow yourself faster in a higher position. Upselling is an important part of any bar or restaurant’s marketing and sales strategy and an obvious way to boost revenue. Upselling can look less like sales and more like customer service; effective techniques should be plotted to avoid annoying the customer.
Make sure your reply needs to show that you are talented enough to upsell and cross sell the dishes to your customer which helps your employer to gain more profitable business. Tell them about your past experience to make your answer strong enough. This particular question gives a power to your hiring manager to determine whether you are fit for their hotel industry or not. Assure them that they are going to make a large profit after hiring you. Explain them how you are going to push your customer to order extra things they may not want.
Upselling is a strategy to sell a more expensive version of a product that the customer already has. These questions are mostly situational and designed to encourage candidates to speak at length about any experience that is relevant to the position. Employers want to hire people who have the ability to upsell their products and services. They do not throw money just because they like you, they pay for your ability.
For your better knowledge, Upselling isn’t just a sales tactic, it’s a tactic for your customer happiness that can help you build deeper relationships with customers and grow yourself faster in a higher position. Upselling is an important part of any bar or restaurant’s marketing and sales strategy and an obvious way to boost revenue. Upselling can look less like sales and more like customer service; effective techniques should be plotted to avoid annoying the customer.
Make sure your reply needs to show that you are talented enough to upsell and cross sell the dishes to your customer which helps your employer to gain more profitable business. Tell them about your past experience to make your answer strong enough. This particular question gives a power to your hiring manager to determine whether you are fit for their hotel industry or not. Assure them that they are going to make a large profit after hiring you. Explain them how you are going to push your customer to order extra things they may not want.
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How To Upsell?
Train yourself to ask certain questions to your valuable
customer that will allow you to better understand your customers’
personal preferences and then offer particular menu suggestions,
accordingly.
The best thing you can do is ASK. Do not hesitate to ask.
Ask them if they'd like to start with an appetizer or try a special
entree.
Add a question like, “Do you know about our specials this evening?” or “Can I suggest a wonderful wine choice for your entrée?”
Know which menu items have high profit margins and push the item accordingly.
When a customer orders a specific menu item, you can offer a
variety of extras that could accompany the meal that the customer has
asked for.
Show your enthusiasm because if you sound bored or
uninterested with the items you are suggesting, the customer will get a
bad impression and will be less likely to order those items.
Suggest the right item at a right time.
When customers say that they do not want dessert at the end of the meal, offer them the option to take it home for later.
Get a detail knowledge about each of the menu items.
You should offer a cocktail or a glass of wine if they have not ordered one.
Sample Answer: I would rate myself a 5 star for
my upselling skill. I have been working in this field for more than a
year now and has learned many aspects of upselling and cross selling
skills. Upselling isn’t just a sales tactic, it’s a tactic for
our customer happiness that can help us build deeper relationships with
customers and grow ourselves faster in a higher position. Upselling is
an important part of any bar or restaurant’s marketing and sales
strategy and an obvious way to boost revenue. So I have been teaching
myself to plot an effective technique to ensure Upselling look less like
sales and more like customer service.
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