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| AJIRALEO TANZANIA |
HR Interview Question Set-Behavioral Interview Questions | Conflict management and Decision Making
Conflict Resolution
- Describe a time when you took personal accountability for a conflict and initiated contact with the individual(s) involved to explain your actions.
- Describe a time when you took personal accountability for a conflict and initiated contact with the individual(s) involved to explain your actions.
Customer Orientation
- How do you handle problems with customers? Give an example.
- How do you go about establishing rapport with a customer? What have you done to gain their confidence? Give an example. | What have you done to improve relations with your customers?
- How do you handle problems with customers? Give an example.
- How do you go about establishing rapport with a customer? What have you done to gain their confidence? Give an example. | What have you done to improve relations with your customers?
- Discuss an important decision you have made regarding a task or project at work. What factors influenced your decision?
- Everyone has made some poor decisions or has done something that just
did not turn out right. Has this happened to you? What happened?
- Give an example of a time in which you had to be relatively quick in coming to a decision.
- Give an example of a time in which you had to keep from speaking or
not finish a task because you did not have enough information to come to
a good decision. Give an example of a time when there was a decision to
be made and procedures were not in place?
- Give an example of a time when you had to be relatively quick in coming to a decision.
- Give me an example of a time when you had to keep from speaking or
making a decision because you did not have enough information.
- How did you go about deciding what strategy to employ when dealing with a difficult customer?- How do you go about developing I information to make a decision? Give an example.
- How do you involve your manager and/or others when you make a decision?
- How have you gone about making important decisions?
- How quickly do you make decisions? Give an example.
- In a current job task, what steps do you go through to ensure your decisions are correct/effective?
- Tell us about a time when you had to defend a decision you made even though other important people were opposed to your decision.
- What kind of decisions do you make rapidly? What kind takes more time? Give examples.
- What kinds of problems have you had coordinating technical projects? How did you solve t hem?
- What was your most difficult decision in the last 6 months? What made it difficult?
- When you have to make a highly technical decision, how do you go about doing it?
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