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NAFASI ZA KAZI / AJIRA TANZANIAGeneral Manager -Meliá Hotels International Tanzania
We are looking a General Manager for a new hotel in Arusha – Tanzania, The MELIÁ HOTEL ARUSHA 5*
HOTEL KEY FACTS
• 5* Premium Meliá Hotel
• 171 guest rooms, public areas of approximate 1.097m sqm, including, without limitation, concierge, a reception/lobby, a front office, a luggage room, a Level lounge, shops and toilets, food & beverage facilities of approximate 2600 sqm, including, without limitation, a lobby bar, pool bar, an all-day dining restaurant, Staff Cafe, outdoor dining and a roof top restaurant.
• Fitness and Spa facilities of 325 Sqm including Spa, Gym, Relaxation rooms, Sauna and steam.
• Meeting facilities of approximately 1950 sqm, including, without limitation a ballroom, toilets and associated spaces circulation & service areas of approximately 11000 Sqm including all service areas, offices, corridors, walkways and staircases, store rooms etc.
Education And Experience
• University diploma / degree, preferably in Tourism (or equivalent Hospitality and Tourism studies).
• 3 years minimum of General Mananger experience in hotel of upper scale.
• Premium / luxury experience management is a must.
• African market knowledge is a must.
• Backgroung in F&B is desiderable.
• High level of English communication skills.
• Strong HR Management.
• Profitability management: economic and financial analysis.
• Revenue Management.
• Customers management and Marketing.
• Willing to live an international experience.
• Flexibility and ability to adapt to different environment and cultures
JOB SPECIFIC TASKS
Business Strategy Development
Capacity to link own activity with an overall vision of MHI business, as well as its relationship with the markets (national and international) and its environment. Encompasses the ability to identify trends and relationships that are not obvious between different factors and identify key points in complex situations with the capacity to adapt to and cope with new ideas, different people and environments. Includes the predisposition to adapt to new situations, as well as the capability to innovate and drive change.
Also implies the intention of persuading, convincing, influencing or impressing others so they will contribute towards achieving own objectives. Is based in the desire to cause a specific effect, impression or behavior in others when pursuing an objective.
Entails taking on a leadership role in the team. Implies getting others to comply with your wishes, making an appropriate use of personal power or the authority that comes with the position held, in order to achieve and/ or improve the desired results. Includes taking action to promote talent development within their teams, as well as the level of commitment and involvement with MHI.
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Sales and Marketing
Works closely with Sales and Marketing team to develop revenue generating strategies for property. Identifies new business leads, develops tailored sales approach, actively pursues leads with Sales and Marketing team and ensures sales and marketing strategy is aligned with brand strategy and is effectively executed against established goals. It is important that the property leaders understand and leverage MHI demand engines to full potential.
Involves a predisposition to carry the work out in the best possible way or deliver above set standards. Delivering above set standards is understood as striving to improve own current performance, an objective measure (financial results), goals set by oneself or something that no one has been able to achieve before, and constitutes a personal challenge. It also entails being proactive and going beyond just thinking of what should be done in the future.
Creates a cohesive and high-performance Executive Committee that continuously strives for positive results and improvement.
Capability and willingness to align own interests and needs with the objectives and priorities of the organization behaving with honesty and integrity to oneself and coherently with the values of MHI. Serves as a passionate brand advocate ensures that the intent of the brand is pulled through in the guest experience. For this there must be communicates a clear and consistent message regarding property and brand goals to employees, property leadership team, and owners.
Works with Revenue Management team to develop effective pricing strategies, balancing seasonality, economy, customer segments, property objectives and customer satisfaction. Established revenue strategy that supports brand positioning in local market. Ensures demand forecasting and sound revenue practices are in place to maximize yield and identifies ways to grow occupancy and market share by researching and staying aware of competitor strategies.
Builds strong rapport with property owners through proactive and on-going communication, keeps owner informed of brand initiatives and guest experiences. Provides owners with in-depth analysis of property performance, incorporating guest, financial and employee business data and manages an effective balance between owner interests and MHI brand interests and develops solutions that create value for both. Also develops and effectively promotes ideas for improving property service and profitability to ownership.
Orientation to the customer internal/external
Implies understanding and exceeding our internal / external client’s needs. It means focusing in finding out and/ or exceeding their requirements going well beyond what is explicitly expressed by them, listening to and correctly understanding their opinions, feelings and concerns , even when not expressed verbally or expressed only partially.
Company/Brand Policy, Procedures and Standards Compliance
Ensures property compliance with legal, safety, operations, labor, and brand product and service standard. Holds employees accountable for performing audits on a regular basis, conducts detailed walk-throughs to ensure building, public areas, kitchen, and grounds are well-maintained, safe, and meet or exceed guest expectations and ensures employees are appropriately trained and performing to standard.
Cost Control & profitability
Review policies that direct how work is done today and identify opportunities for efficiencies and cost reduction in processes and technology, including risk factors. Examine the organization and its structure for potential improvement and identify critical success factors and dependencies.
Quality and Professionalism
Involves the organization, realization and execution of their work with quality and methodology, as well as the safeguard of the quality, reliability and improvement of processes. It entails all activities from demonstrating rigor in the performance of own duties to the introduction of innovations that make a positive impact in efficiency.