Head of Retail Banking Job Dar es salaam at National Bank of Commerce (NBC) | Deadline: 24th October, 2018

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Jobs in Tanzania: Head of Retail Banking Dar es salaam at National Bank of Commerce (NBC) | Deadline: 24th October, 2018
Position: Head of Retail Banking (1 position)
Job Grade: Director
Reporting to: Managing Director
Location: Head Office, Dar es Salaam
Key Objectives:
Customer Acquisition /Retention /Experience Management
Financial Performance
Cost to Income Ratio Reduction (OR)
Build an Effective Service Delivery Channel Network
To be Market Leader in Digital banking
Improve Qient Experience Score
Strategy Drive & Managing the Retail Banking Team 

Main Responsiblities and output to deliver;
  • Provide strategic leadership
  • Stay abreast of industry trends, role players and in country opportunities and chalenges to ensure the business is wel positioned to provide competitive and industry leading product and services.
  • Identify and engage al stakeholders, role players and industry forums to understand changes to strategy, regulations and markets.
  • Direct the review and design of the optimal business model and deliver on required changes to ensure the business maintain competitive advantage, meet dient expectations, reduce cost and improve profitability
  • Drive sustainable cost and processing efficiencies within retail banking through continuous innovation industry bench marking and alignment to best practices leveraging the global, regional and focal matrix
  • Scan the external market to understand future chalenges and ensure that retail banking is well positioned to anticipate market changes Drive business performance directly and through enabling functions
  • implement performance controls to proactively measure achievement against strategic targets and address changes or non-performance.
  • implement governance structures and stakeholder frameworks to ensure effective customer management and engagement
  • Build and maintain effective stakeholder relationships within the industry and the bank to ensure the unit is successfully positioned to manage risks and expectations and deliver on shareholder value.
  • Drive and influence the enabling functions to meet business requirements and enable the business to achieve the retail banking objectives continuously.
  • Participate and contribute to industry and Bank wide forums and governance structures as required or directed.
  • Maintain a healthy risk profile :
  • Drive a culture of proactive complance and risk management within the executive team and the function as a whole.
  • Manage the financial sustainability and effective use of resources with;
  • Setting and Driving the annud planning and review of Medium Term Flans,
  • Short Term Plan and Revised Annud Forecast (RAF) budgets and standards and antiapated finanad cost targets.
  • Ensure rigorous cost management within Business by implementing a highfy structured budget, monitoring and reporting process and instiling disdpline within the team around cost control Fteople Management
  • Together with the Head of Human Resources, determine the people management strategy for the area with a focus on tdent management development, resourcing and retention.
  • Establish and maintain a succession plan for the key roles and for one level below.
  • Review reward practises together with Human Resource; ensure algnmentto Group Reward framework and ensuring consistent and fair decisions around reward matters of employees.


Experience, Qualifications and Expertise Required
  • Bachelor Degree in Finance or any other related qualification
  • (10) years’ experience in the Finanad Services sector which must include Retal Banking
  • (5) years’ experience on a senior management level in a large corporate organisation
  • In-depth understanding of fill range of Retail Local Business and an overview of Corporate Governance Structure
  • Good understanding of Retail Banking Products and Practices
  • An up to date knowledge of competitor Landscape and local market activity

Technical skills/ Competencies
  • Strategic thinker
  • Experience of operating in a changing environment
  • Combination of risk awareness and commercial savvy
  • Senior business leadership experience
  • Entrepreneurial and commercial thinking
  • Adapting and responding to change
  • Coping with pressures and setbacks
  • Deciding and initiating action
  • Delivering results and meeting customer expectations  

Attractive salary including performance based bonus on achieving targets and overal business performance

Applicants are invited to submit their CVs, copies of certificates, 2 referees and their contacts to;
Human Resourcing
Human Resource Department
National Bank of Commerce (NBC)
[email protected]
If you are not contacted by NBC within thirty (30) days after the dosing date, you should consider your application as unsuccessful. Please send al applications before 24th October 2018