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New Jobs Arusha and Dar es Salaam at Empower Group Limited | Deadline: 17th January, 2019

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Jobs in Tanzania: 5 New Jobs Arusha and Dar es Salaam at Empower Group Limited |  Deadline: 17th January, 2019
Management Accountant
Type: Full Time
Category: Accounting & Book keeping
Location: Arusha
Other Categories: Finance , Energy & Utilities
Job Level: Supervisory 
Deadline: 09th January, 2019
Roles and Responsibilities
• Ensure and prepare monthly business review reports, MIS, Opex reports for Africa on a timely and accurate basis.
• Be the lead in finance controls and management of inventory in Africa and ensure controls and management reports are done timely to facilitate visibility on the inventory position in Africa.
• Manage order to cash process ensuring all transactions are correctly recorded, analyzed and financial controls on the cycle are documented and implemented fully.
• Be the finance contact on all grant related activities ensuring correct recording and reporting of transaction relating to grants.
• Project leader of Culture change task force to develop initiatives that will help the organization meet its goals
• Ensuring accurate month-close/quarter-close and year-close processes and manage all financial reporting responsibilities.
• Lead closure of all statutory and tax audits, external and internal audits
• Finalization of the financial statements and perform the required analytical review of the financial statements
• Discuss audit queries and close all issues raised by the auditors.
• Manage tax and overall account reconciliations to ensure the balance sheetb is stated accurately.
• Responsible for accurate and reliable trial balance financial data of the Africa OPCOs.
• Responsible for ensuring accounting in accordance with local IFRS and US GAAP
• Manage all direct and indirect tax filings, reporting, analysis and all of its underlying processes
• Partner with global finance teams to execute finance initiatives across organization as required from time to time.
• Drive visibility into management cost accounting, project margins analysis and other key financial metrics.
• Responsible for creation of masters with all the relevant information of the customers and vendors and maintenance of necessary documents for them.

Educational Qualifications
• Relevant University degree with CPA/ACCA 

Experience Requirements
• 10+ years’ experience with at least 5 year in a senior Financial position
• Team management experience.

Contact Centre Manager
Type: Full Time
Category: Management
Location: Arusha
Other Categories: Admin & Clerical , Customer Service Relations
Job Level: Manager
Deadline: 17th January, 2019

Roles and Responsibilities
Strategy Formulation & Execution:

  1. Implement Customer Experience strategy
  2. Embed a customer centered culture
  3. Ensure consistent customer experience across touch points channel
  4. Implement Customer Lifecycle roadmap to ensure that the maximum value is derived from customers
Operational Delivery:
  1. Drive a ‘customer first approach’ across all touch points
  2. Implement policies, and processes to ensure we continue to invest in – and differentiate with – an extraordinary customer experience
  3. Using customer journey mapping and methodology to identify pain points and create solutions to address these
  4. Ensure development of customer experience standards across all touch points
  5. Drives key ‘voice of customer’ initiatives throughout the organization with the ultimate goal of enhancing customer satisfaction, increasing sales, reducing costs, and positively moving customer loyalty
  6. Analyses customer complaints obtained through the customer relationship management systems to ensure the identification of root causes of service issues
  7. Successfully implement customer metrics/insights, KPIs and processes
  8. Drive appropriate level of customer segmentation to deliver personalized and relevant customer touch-points experience
  9. Ensure attainment tactical effectiveness in of touchpoints excellence & procedures
  10. Effective liaison between various functions / departments within the organization to gain support and help resolve issues
  11. Monitor, identify and highlight any gaps observed in process or service delivery to enhance customer experience
  12. Identify bottlenecks, find solutions, facilitate and implement process improvements

Training (CEx & Touchpoint Capability Development)
  1. To support CEx & Care through the training of staff in specified operational training identified in line with the Customer journey, systems and any operational initiatives
  2. To build the capacity of staff to deliver on the CEx journey roadmap and/or any new developments in CEx & Care
  3. Ensure that refresher trainings are conducted to enhance the skills of staff
  4. Initiate measures to enhance the competency and skills level of the service team by conducting necessary training and evaluating the effectiveness of the training

Budget Management
  1. Manage annual budget and forecast exercises
  2. Rigorously monitor performance against approved budgets and put measures in place to address variances. Continuously identify areas for improved efficiency

People Management
  1. Provide leadership in the aspect of performance direction, goal clarification, communication, engagement, ethics, commitment & energy
  2. Talent management, capacity, competence & skills – development
  3. Responsible for team strength & performance level (attraction, selection, retention & development of Customer Care Team)
  4. Ensure subordinate assistant managers have clear, current and measurable goals; hold direct reports accountable for their own results and obstacles and deal with underperformance
  5. Ensure alignment with team strength, performance and energy matched strategic requirements – under performers identified, improved or removed

Educational Qualifications
• Bachelors degree in a business related field 

Experience Requirements
• Minimum of 5-6 years of Customer Experience, detailed commercial and financial acumen, balanced with creative flair
• Well versed and deep understanding in contact center elements and data analytics
• Demonstrate governance management skills in managing 3rd party partners within an outsourced call center environment.
• Strong mindset for continuous improvement and meeting or exceeding expectations and able to demonstrate complete discretion and confidentiality
• Superior verbal and written communication skills (multiple language will be an advantage), with an emphasis on tact and diplomacy
• Excellent organizational, multi-tasking and time-management skills
• Passion for social enterprise, development of people and environmental benefits

Quality Assurance Officer
Type: Full Time
Category: Quality Control
Location: Arusha
Other Categories: Energy & Utilities
Job Level: Intermediate 
Deadline: 07th January, 2019

Roles and Responsibilities
Strategy Formulation & Execution
• Implement Quality Assurance customer experience strategy
• Embed a customer centered culture
• Ensure developmnet of quality standards across all touch points. 

Quality Assurance and Operational Delivery management
• Sample and visually monitor quality of all imports, stocks in the trade , received , ensure all products being dispatched meet the quality requirements and product labelling to comply with conutry specific quality standards
• Work with suppliers to help formulate quality standards for products to ensure that incoming components and materials will comply with the country’s quality standards, minimizes the time and cost of inspection, and contribute to the qulaity of the finished product. Any deviations must be detected and immediately corrected.
• Tests products and processes to establish fucntionality abd effectiveness
• Determine what modifiations are needed after testing.
• Designs, develops and reviews test processes
• Documents results and observations after inspections and audits
• Continuously review statistical data to identify quality problems, recommend changes to processes or quality controls to eliminate the problem.
• Analyze records of products returns to identlfy specific problems or trends overtime
• Develop and monitor continous improvement programs, aiming to reduce the number of defects and improve levels of quality.
• Maintain proper parts inventory levels, to do proper posting and to measure true turns.
• Identify bottlenecks, find solutions, faciltate and implement process improvements 

• Ensure and coordinate all safety and quality standards are adhered to from the point of the product storage and movement within te warehouse, support with communication of and adherence with the company wide safety awareness initiative ensuring a safe, productive work environment for all & respective in-house service/ repair centers. Organizing for the disposal of unrepairable goods. 

Training – Capability Development
• Provide technical support and training to field staff and customers
• Ensure that refresher trainings are conducted to enhance the skills of staff
• Initiate measures to enhance tthe competency and skills level of the technical team by conducting necessary training and evaluating the effectiveness of the training. 

Budget Management
• Manage annual budget and forecast exercises
• Rigorously monitor perfomance against approved budgets and put measures in place to address variances.
• Continuously identify areas for improved organization’s efficiency and profitability by reducing waste
• Responsible for managing inventory based on demand and cost targets 

People Management
• Capacity building: Provide technial support and training to field staff and customers
• Provide leadership in the aspect of Perfomance direction, goal clarification, communation, engagement, ethics, commitment & energy
• Ensure subordinate technicians have clear, current and measurable goals
• Ensure alignment with tema strength, perfomance and energy matched strategic requirements- under perfomers identified, improved or removed. 

Educational Qualifications
• Diploma in Quality Control Management 

Experience Requirements
• Minimum of 4-5 years in a quality assurance environment in a manufacturing set up

Front Desk Administrator
Type: Full Time
Category: Admin & Clerical
Location: Arusha
Other Categories: Customer Service Relations , Energy & Utilities
Job Level: Intermediate 
Deadline: 07th January, 2019

Roles and Responsibilities
• Serve as the face of the company for the walk in or telephony clients
• Ensure proper management of the reception area and receive visitors
• Ensure proper mail handling and distribution
• Receive guests, walk in customers and ensure they get proper assistance.
• Effectively handle International office sales and maintain proper records of items sold for accountability
• Handle telesales and queries from prospective clients
• Ensure stock levels are well maintain to avoid shortage of stock
• Assist Finance team in invoice processing and filling
• Ensure cost effective measures are implemented in the use of travel, courier, etc.
• Assist in customer complaints regarding warranty issues
• Ensure all warranty returns are processed effectively.
• Liaise with the sales teams and operations to ensure their orders are processed in good time
• Ensure the administration department liaises effectively with all staff from all departments and that visitors and customers are attended to effectively
• High quality front office management
• Front office sales and upselling
• Inventory management
• Timely order processing
• Effective and timely processing of warranty returns 

Educational Qualifications
• Diploma in Office Management and equivalent 

Experience Requirements
• Proven work experience as a Front desk manager or Reception manager
• Hands on experience with office machines
• Thorough knowldege of customer service, office management and basic bookkeeping procedures
• Ability to use Microsoft office including Excel, Word, Access and Powerpoint.
• The ability to create a positive, everlasting impression with the most professional , courteous and expedient manner and to continually strive for superior client service.
• Enjoys dealing with people daily and is tolerant of rude people, polite but assertive.
• Proactive, punctual and reliable
• Good organizational and multitasking abilities
• Business driven, people focused, with expectional influencing skills.

Finance Manager
Type: Full Time
Category: Finance
Location: Dar-es-Salaam
Other Categories: Management , Non-Profit Organizations
Job Level: Senior Manager
Deadline: 06th January, 2019 

Roles and Responsibilities
• Responsible for managing, preparing, administering and directing the control of the budget;
• Reviewing and approving recommendations for financial planning and control,
• Providing relevant fiscal information to the Finance and Operations Director and assisting with development and management of internal financial audits.
• The position provides day to day financial support and oversight to the project and all the partners.
• The incumbent reports directly to the Finance and Operations Director. 

Educational Qualifications
• Master’s Degree in Accounting or Finance or related field 

Experience Requirements
• 5-7 years combined experience in accounting/budgeting management.
• Knowledge of generally accepted accounting, budgeting and fiscal control theory and practices.
• Budget development skills with multi funding sources and general ledger skills.
• Relevant software skills to include automated accounting software and database spreadsheets and Management Information Systems.
• Work independently with initiative to manage high volume work CPA or its equivalent is an added advantage.