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| Tanzania Electric Supply Company Ltd (TANESCO) |
PUBLIC SERVICE RECRUITMENT SECRETARIAT (PSRS)
Ref.No.EA.7/96/01/J/249 - 28th July, 2020
New Government Jobs Vacancies UTUMISHI at Tanzania Electric Supply Company Limited (TANESCO), 2020
NAFASI
ZA KAZI TANESCO 2020 | AJIRA MPYA TANESCO 2020 | NEW GOVERNMENT JOBS
2020 | AJIRA MPYA SERIKALINI 2020 | AJIRA MPYA UTUMISHI 2020 | JOBS
VACANCIES 2020
Overview:
The
Public Service Recruitment Secretariat (PSRS) is a government organ
with a status of independent Department established specifically to
facilitate the recruitment process of employees to the Public Service.
Public Service Recruitment Secretariat was established by the Public
Service Act No. 8 0f 2002 as amended by Act No. 18 of 2007, section
29(1)
Public
Service Recruitment Secretariat (PSRS) On behalf of Tanzania Electric
Supply Company Limited (TANESCO); Public Service Recruitment Secretariat
invites dynamic and suitably qualified Tanzanians to fill vacant posts;
Tanzania Electric Supply Company Limited (TANESCO)
Tanzania Electric Supply Company Limited (TANESCO) is a Parastatal
organization established by Memorandum and Articles of Association
incorporated in 26th November 1931 which established Tanzania Electric
Supply Company Limited (the then Tanganyika Electric Supply Company
Limited -TANESCO).
Recommended:
The Company generates purchases, transmits,
distributes and sells electricity to Tanzania Mainland and sells bulk
power to the Zanzibar Electricity Corporation (ZECO), which in turn
sells it to the Public in Islands of Unguja and Pemba. TANESCO owns most
of the electricity generating, transmitting and distributing facilities
in Tanzania Mainland with estimated population of 50 million.
5 JOB VACANCIES DETAILS - CUSTOMER SERVICE OFFICERS
Recommended:
Recommended:
PAST PAPERS ZA DARASA LA 7 MPAKA FORM SIX | ZIPO ZA NECTA NA MOCK 1988 - 2019. BONYEZA HAPA!
POST CUSTOMER SERVICE OFFICERS - 5 POST
POST CATEGORY(S) HR & ADMINISTRATION MARKETING,MEDIA AND BRAND
EMPLOYER TANZANIA ELECTRIC SUPPLY COMPANY LIMITED (TANESCO)
APPLICATION TIMELINE: 2020-07-28 2020-08-10
JOB SUMMARY NA
DUTIES AND RESPONSIBILITIES
i. To ensure consistent customer service is delivered to every customer and support the implementation of customer service strategies;
ii. To assist Principal Customer Service Officer/Regional Customer Relations Officer in implementation of company business plan;
iii. To build good relationship with customers in order to make customers satisfied.
iv. Oversee the full spectrum of customer care by dealing quickly and efficiently with customers’ enquiries or complaints and escalate to respective channels when necessary to ensure customer satisfaction is delivered at all levels of the company;
v. To assist in developing and implementing new system procedures or working practices in order to improve customer service efficiency;
vi. To liaise with Regional Customer Relations officers to ensure that the implementation of Customer Service Charter is exercised in the regions; and
vii. To ensure all regional customer service issues are brought forward and handled within reasonable time in order to promote uniformity, efficient & effectiveness of TANESCO.
QUALIFICATION AND EXPERIENCE
POST CUSTOMER SERVICE OFFICERS - 5 POST
POST CATEGORY(S) HR & ADMINISTRATION MARKETING,MEDIA AND BRAND
EMPLOYER TANZANIA ELECTRIC SUPPLY COMPANY LIMITED (TANESCO)
APPLICATION TIMELINE: 2020-07-28 2020-08-10
JOB SUMMARY NA
DUTIES AND RESPONSIBILITIES
i. To ensure consistent customer service is delivered to every customer and support the implementation of customer service strategies;
ii. To assist Principal Customer Service Officer/Regional Customer Relations Officer in implementation of company business plan;
iii. To build good relationship with customers in order to make customers satisfied.
iv. Oversee the full spectrum of customer care by dealing quickly and efficiently with customers’ enquiries or complaints and escalate to respective channels when necessary to ensure customer satisfaction is delivered at all levels of the company;
v. To assist in developing and implementing new system procedures or working practices in order to improve customer service efficiency;
vi. To liaise with Regional Customer Relations officers to ensure that the implementation of Customer Service Charter is exercised in the regions; and
vii. To ensure all regional customer service issues are brought forward and handled within reasonable time in order to promote uniformity, efficient & effectiveness of TANESCO.
Recommended:
QUALIFICATION AND EXPERIENCE
- Bachelors Degree or Advanced Diploma either in Business Administration, Marketing or Public Relations. Good knowledge in computer applications (Ms Word, Ms excel, Ms Access). He/she must be able to communicate well in English and Swahili both written and oral.
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