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4 New Job Vacancies at WinPrincess Tanzania - Customer Service Agents

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WinPrincess
Jobs in Tanzania 2020: Job Vacancies at WinPrincess Tanzania, 2020
CUSTOMER SERVICE AGENTS (4 POSTS)
Location: Dar es salaam
Job Description
  • Handling and replying to customer inquiries through live chats, phone calls, social media interaction with customers
  • Maintaining customer relations.
  • Providing feedback to Supervisor/ Head on customer’s needs/feedbacks.
  • Preparing and generating reports/relating customer’s queries.
  • Researching into customer’s queries/concerns into the systems.
  • Assist players with specifics about promotions, loyalty programs, and terms and conditions
  • Escalate all necessary issues to management in a timely fashion
  • Perform payment approvals for small transactions while following processes to identify Fraud, and risk
  • Other duties as necessary and/or assigned
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NEW TANZANIAN JOBS, INTERNSHIPS AND VOLUNTEERING OPPORTUNITIES 2020 (1,253 POSTS)

EXPERIENCE

  • Experience with computers, browsers, and mobile devices
  • Ability to search, find answers, and assist our players with a wide variety of issues
  • Great written communication skills
  • Selfmotivated and very reliable
  • Candidates with sports betting knowledge/knowledge of major sports will be preferred
  • 2 years or more Customer Service experience in an office or call center setting preferred
  • Experience with sports betting technology is preferred.
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MODE OF APPLICATION

Deadline for application is 03rd of November, 2020.
Send application via marketing@winprincess.co.tz