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New Job Vacancy DSM at Exim Bank Tanzania, Head – Bancassurance

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AJIRA LEO
Exim Bank Tanzania
Jobs in Tanzania 2021: New Job Vacancies at Exim Bank Tanzania 2021
AJIRA TANZANIA 2021 | NAFASI ZA KAZI 2021
Head – Bancassurance
Job Category : Management
Job Code
: 2021
Job Name : Head - Bancassurance
Details :
REPORTING TO: Head of Retail
RESPONSIBLE FOR: Bancassurance Business Growth
REGION:
Dar es Salaam
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Overall Job Purpose
  • Responsible for creating the overall business strategy and driving execution to achieve Targets, maximize revenue and profitability (both corporate and retail) from both internal and external customers
  • Also, build a successful relationship with the partners (insurance companies), characterized by a high level of strategic alignment & tactical engagement in the General, Health and Life insurance business.
  • Maintain all Compliance issues and Regulators expectations
Key Accountabilities/ Accountability: Business Direction
  • Strategy -Develop the Business Plan, specifically contributing to the strategic outlook for the bank.
  • Relationship management
  • Driving robust execution
  • Insurance Sales and Operations training
  • Product & related
  • Management of budgets
  • Human capital management
  • Audit & compliance (internal and external, with regulator)
  • Budget accountability:
  • Accountable for achieving annual income targets as cascaded from Head of Retail
  • Monitoring of progress towards achieving targets is done on a monthly basis.
  • Active involvement and accountability for making purchase/refund business decisions within set limits
  • Establish relationships with key clients or business influencers in the local areas.
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Accountability: People Management
  • Working with Head of Retail to agree business direction and ways of conducting insurance business across the branch network.
  • Dealing with outlets, operations center to ensure full understanding of the insurance process & procedures.
  • Assist Head of Retail in being main point of contact with all matters relating to insurance business in the branches
  • Providing support and training on insurance matters
  • Ensure that branch staff own and manage customer queries and complaint by taking ownership and resolving in a timely manner. Act as the escalation point for their unresolved queries and complaints.
  • Assist the Head of Retail in creating an empowering environment for branch managers & staff encouraging individual ownership and initiative to drive insurance.

Accountability: Risk Management

  • Ensure that all activities and duties are carried out in full compliance with regulatory requirements, renewals, informing and ensuring compliance to the insurance act, internal Exim policies abd policy standards.
  • Ensuring staff dealing with insurance adequately trained
  • Ensuring claims process is followed and adhered to by both staff and branches.
  • Visits to outlets to ensure correct adherence to processes and procedures.
  • Timely communication of all changes relating to insurance activities or requirements
  • Responsible for all audit matters on insurance in the branches.
  • Understand and manage risks and risk events (incidents) relevant to the role.

Accountability: Customer Service

  • Provides support to outlets and other functions on insurance issues
  • Interact regularly with internal service providers (e.g. Operations, credit, KYC Helpdesk, risk) to ensure fast and efficient service to customers (both internal and external customers)
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Education & Experience Required:
  • Degree or postgraduate in insurance studies
  • At least 5 years of experience in insurance industry or related industry supported by Banking experience
  • Should have demonstrated experience of relationship management and account management
  • In depth knowledge of insurance business management relating to non-medical, medical, life and other ancillary policies or offerings

Relevant Competencies
  • Managing intersections and multiple stakeholders
  • Ability to influence
  • Execution rigor
  • Leadership presence
  • Working with cross functional teams
  • Managing a high performing team
  • Analytical ability specially domain related
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MODE OF APPLICATION
Please send your application to hrrecruit@eximban.co.tz