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New Job Vacancy at Techifx Tanzania - Receptionist

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Receptionist
Position: Receptionist
Summary:
We are looking for a receptionist for our mobile repair shop that will be taksed to manage customer queries and other front desk related tasks.
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Description:
You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
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Duties and responsibilities:
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.
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Qualifications and skills:
  • A diploma in a related field (Accountancy, marketing, finance will be a plus).
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Experience working with customer support.
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Salary and Remunerations:
The salary is 350,000 Tshs