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New Job Opportunity NYANZA Branch at National Bank of Commerce (NBC) - Lead Generator Agency

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AJIRA LEO
National Bank of Commerce
Position: Lead Generator Agency
Location: Nyanza Branch
Type: Full time
Job ID: R-15920479
Overview
NBC is the oldest serving bank in Tanzania with over five decades of experience. We offer a range of retail, business, corporate and investment banking, wealth management products and services.

Job Summary
• The main purpose is to drive Agency banking proposition on acquisition and relationship management, to support product growth in the bank.
• This entails to achieve agreed sales targets in line with the business objectives through pro-active selling by on boarding NBC Wakala at the same time providing excellent customer service.
• Assist in growing, visiting and managing Agent Network.
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Job Description​
A :Agent On boarding / Lead Generation
  • On board and process applications of Agents in line with NBC Bank policies and regulatory requirements submit to Line Manager for review before submitting for processing
  • Delivering exceptional sales performance through daily sales activities to drive agent performance.
  • All agent documentations are updated and stored properly
  • Conducting Agent assessments according to the Operations Manual
  • Deliver exceptional sales performance in Agency banking by identifying new and potential agents
  • Participate in Agency banking sales campaigns to meet specific target
  • Performing branding duties to ensure agents are properly branded and visible
  • To ensure all agents operate at their agreed level, as per key agent indicators; For Example – Enough float, Registrations and transactions.
  • Manage agent’s relationship with branches and working direct with branch managers and branch sales team to ensure successful agent recruitment, support training objective are met to drive growth
  • Supporting agent in sales and account opening to ensure customer accounts are opened as per account opening procedures.
  • Performing any assigned task related to agency banking operations and sales
  • Identify and recruit agents, targeting key business in their location as well as targeting top performing agents.
  • To ensure POS and merchandising material are effectively distributed
  • Provide weekly/ Monthly agent visit report as per agreed format
  • Perform visit of all existing agents within your circuit at least once a month

B :Agent Operations management

  • Growing agent base within the assigned area
  • Visiting agent portfolio as assigned and managing the agent network.
  • Conversation of Non Transacting agents to transacting
  • Supporting customer base on boarded through agents to fund the accounts
  • Attending daily sales review meetings and perform the daily activities accordingly.
  • Providing a weekly sales activity plan to Branch Manager and Agent banking head office team.
  • Study and assess competitors activities on the ground through daily agent visits and capture useful information for feedback and improvement

C : Direct Sales
  • Facilitating first-contact meetings with potential NBC Wakala
  • Contact/visit the existing agents and new prospects to sell product and strengthen the relationship
  • Daily planning of sales activities to ensure optimal utilization of allocated area/location to sell.
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D: Branding and retention of agents
  • Visiting agents monthly within given vicinity
  • Ensure that every on boarded agent is activated and branded accordingly having signage, tariff guide, user guide and log book
  • Let the agent know about new product or promotion
  • Respond to agents queries/ complaint accordingly
  • Providing initial training to the agent.

H :Compliance and Risk Management:
  • Ensure that planned training interventions take place, particularly for compulsory training. Attend all assigned training before deadline.
  • Directly responsible for discipline - initiate misconduct or incapacity charges, follow NBC discipline processes together with HR.
  • Attend all booked meetings.
  • Share knowledge and experience with other LG in the Team
  • Agree annual performance objective with team leader including specific target
  • Pursue continues improvement in personal development by participating in development programs
  • Display code of conduct and self-discipline

Other duties
• Participate in branch target Sales related activities
• Carried out other duties as assigned by the LG Team Leader Agency Banking
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Role / Person Specification
Education and Experience Required:

• Advance Diploma / Bachelor Degree in Business Administration/Commerce or its equivalent
• 1 year banking experience
• Broad knowledge of banking practice( Product knowledge) and bank regulations
• Experience in a frontline sales environment
• Some exposure to AML/KYC processes in retail banking environment
• Experience in Sales and Marketing
• Relevant experience in a front-line banking/ sales/marketing/service environment
• PC skills and Microsoft Office
• Good problem solving and decision making skills
• Good oral and written communication skills
• Good time management and organization skills
• Ability to work on team and support others
• Strong integrity and professionalism
• Good customer service oriented

Knowledge, Skills and competences required:
• Strong Customer Service management
• Customer Handling awareness
• Bank Products awareness
Selling and cross selling skills
• Awareness of BOT Regulation

Risk Management
 Operation risk
 Conduct risk
 Reputation risk

Mental & Environmental Demands
(RSA Specific) Special work requirements:

  • Most complex decision that can be taken without referral to the manager: Risk Management
  • Business change accountability:
  • Finance/Resource accountability:
  • Communication and Interaction required:
  • Staff in own area
  • (manager, subordinates, colleagues)
  • Staff outside own area - Knowledge transfer, Monitoring and Supervision
  • Internal customers
  • (other than staff in own area) - Relationship building and knowledge transfer
  • External Customers/Agents – Problem solving, Cross selling opportunities networking
  • Regulators/Government Agencies
  • Vendors/Suppliers
  • Other (e.g. Industry Forums/Associations)

Qualifications
  • Bachelor`s Degrees and Advanced Diplomas - Business, Commerce and Management Studies, Digital familiarity (Meets some of the requirements and would need further development), Experience in a similar environment, Openness to change (Meets some of the requirements and would need further development), Product and/or Service Knowledge (Meets all of the requirements), Sales Management (Meets all of the requirements)
Deadline: 11th August, 2021.