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Saturday, 22 January 2022

New Job Vacancy at TIGO Tanzania - Network Performance Management Engineer

  AjiraLeo Tanzania       Saturday, 22 January 2022
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AJIRA LEO
TIGO TANZANIA
Network Performance Management Engineer
Job Country
: Tanzania
JOB PURPOSE
To ensure acceptable network performance across the mobile network by functioning as key person to bridge gap between Commercial/Sales, Technical and Manage Service Partners (MSP’s) while delivering on signed SLAs, KPIs, KQIs, RSLAs as well as CEIs.
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WE LEAD AND CONTRIBUTE.

by connecting, by owning, by delivering, by change and by vision. We live our values of trust, passion, simplicity, integrity, and innovation.

CORE RESPONSIBILITIES

  • Daily Monitoring of IP network performance, transmission network performance, PS Core Performance covering SGSN-MME, GGSN and any other PS Core network element.
  • Daily Monitoring of RAN Performance covering 2G,3G and 4G.
  • Timely reporting of network performance and customer experience using available tools, Across PM, BO-ENM, i Master.
  • Manage Benchmarking with other operators of Data and Voice Services using Automatic Tool or Third-Party Team.
  • Report benchmarking results, analysis, and improvement plans.
  • Escalate all deviations from the agreed KPIs.
  • Advise P&Q Manager on all matters related to Regulator network compliance as per recent EPOCA.
  • Preparation of daily, weekly, and monthly network performance reports for Management.
  • Create and maintain weekly, monthly and quarterly technical KPI reports at the cluster level to be shared with key stakeholders.
  • Support Sales team in all networks/technology related issues.
  • Support other cross functional teams to improve network performance and quality.
  • Perform regional visits for managing network performance.
  • Perform site audits to manage network performance.
  • Provide ad-hoc reports for network quality as per management requirement.
  • Work closely with managed service provider team to close open action points.
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OTHER RESPONSIBILITIES
  • Manage operational projects, change driven projects and network performance improvement projects.
  • Manage SLAs with demand organisation i.e. Huawei Managed Service.
  • Survey and plan all network performance improvement requirements.
  • Support business and commercial projects to build and optimize network in all corporate customers premises when required.
  • Manage the commercial project requirements from technical department.
  • Conduct performance analysis before and after project completion.
  • Analyze network KPI’s.
  • Provide outage/ impact analysis from technical team in relation to revenue trend.
  • Attend change management meetings to approve all changes in the network affecting quality of the network and customer experience.
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ACADEMIC QUALIFICATION AND WORK EXPERIENCE.
  • Bachelor degree in Computer Science/Electronics/Telecommunications Engineering/ Computer Engineering or other related disciplines.
  • A minimum of 4 years of work experience in Mobile Networks Performance/Operations/Quality/Compliance.
  • Experience in RAN networks, core network, transmission network and optimization of all domains.
  • Experience working on performance tools.
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CORE COMPETENCIES

  • Good knowledge on mobile network architecture E2E.
  • Good knowledge on core systems and optimization.
  • Knowledge in VAS/IN network systems.
  • Innovative and customer centric.
  • Reporting and presentation skills
This position is open to people: Local
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