 |
| World Vision International |
Jobs in Tanzania 2022: New Job Vacancies at World Vision International 2022
💥UNAFELI WAPI? INSTALL/UPDATE APP YETU. CLICK HERE!💥
💥UNASUBIRI NINI? FOLLOW US ON INSTAGRAM. CLICK HERE!
AJIRA MPYA TANZANIA 2022 | NAFASI MPYA ZA KAZI 2022
Customer Support Analyst III
Position: Customer Support Analyst III
locations
Come join our 34,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!.
Recommended:
PAST PAPERS ZA DARASA LA 7 MPAKA FORM SIX | NECTA AND MOCK EXAMS 1988 - 2019. CLICK HERE!
Employee Contract Type: Local - Fixed Term Employee (Fixed Term)
Job Description:
KEY RESPONSIBILITIES:
PROJECT PLANNING:
• Provides input during project planning and requirements phase.
SERVICE DESK:
• First point of contact and day-to-day technical support to end users.
• Responds to Level 2 support and works with vendors on Level 3 support.
• Generates activity and status reports.
• Provides the user access service.
• Researches trouble issues which affect multiple clients.
• Reviews checklists and scripts.
• Works with vendor technical support personnel on solutions for clients.
CLIENT TECHNOLOGY SUPPORT:
• Participates in deployment of new or upgrade information technology and infrastructure projects, including assisting co-workers and vendor partners.
• Installs and performs minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.
• Updates configuration management tools.
• Develops and documents procedures for performing configuration changes, updates and upgrades. • Provides on-going support of client technology.
TECHNICAL SUPPORT:
• Ensures that all technical resources are available for meetings that include video conferencing.
• Engages the hardware vendors on issues to remedy issues or escalates for support.
• Monitors and communicates system status.
• Diagnoses and resolves client workstation and mobile device hardware and software issues.
• Creates temporary solutions until permanent solutions can be implemented.
• Assists systems, programming and vendor professionals as needed to resolve problems.
• Coordinates the resolution of escalated application, hardware and software problems.
SECURITY:
• Adheres to the integrity of controls, regulations and guidelines.
• Reviews operation processes to ensure consistent approval and compliance.
• Makes recommendations and changes as appropriate.
INVENTORY MANAGEMENT:
• Maintains IT inventory management for all IT equipment and/or software in accordance with company policy and procedures.
SERVICE LEVEL MANAGEMENT:
• Collaborates in the development of service-level objectives and takes steps to meet or exceed targets.
• Monitors service-level objectives to ensure that requirements are met or exceeded.
• Makes recommendations to approve performance and client satisfaction metrics.
Follows up in a timely manner to ensure customer satisfaction.
SERVICE IMPROVEMENTS:
• Tracks performance metrics.
• Reviews tracking log to identify recurring problems, or problems affecting a large number of clients.
• Develops procedures and controls for service improvements.
• Recommends solutions to common problems and updates frequently asked questions documentation.
TESTING:
• Participates in integration and user acceptance testing.
TRAINING:
• Trains co-workers on new or existing functionality or services.
• Identifies customer training needs based on common problems.
DOCUMENTATION:
• Creates, modifies and reviews documentation of issues resolutions.
• Develops and delivers documentation to ensure appropriate end-user support.
• Creates and submits documented resolution to Knowledge Base.
• Updates manuals/guides to incorporate new recommended products.
COMMUNICATIONS/CONSULTING:
• Alerts team members about recurring problems.
• Communicates technical information to both technical and non-technical personnel.
BUSINESS CONTINUITY:
• May provide input to the design of backup and recovery procedures.
RESEARCH/EVALUATIONS:
• Designs standard image and designs alternate images, as needed.
• Evaluates and recommends new standard products for corporate standards list.
Participates in working groups related to standards.
COACHING/MENTORING:
• Mentors less experienced staff in multiple areas of expertise.
KNOWLEDGE, SKILLS AND ABILITIES:
• Bachelor’s Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience.
• ITIL V3/V4 Foundations
• Demonstrated knowledge of complex hardware and software products and problem solving / diagnostic skills.
• Typically requires 3 years experience in a similar role in a similar organization.
• Willingness and ability to travel domestically and internationally, as necessary.
• Effective in written and verbal communication in English.
Recommended:
Free CV Writing and Download, Cover/Job Application Letters, Interview Questions and It's Best Answers plus Examples. Click Here!
Preferred Skills, Knowledge and Experience:
• O365 Administration
Work Environment / Travel:
• The position requires ability and willingness to travel domestically and internationally up to 5% of the time.
Applicant Types Accepted:
Any country in East Africa where World Vision has presence
Applicant Types Accepted: Local Applicants Only
Position: Customer Support Analyst III
locations
- Karen, Kenya
- Addis Ababa, Ethiopia
- Arusha, Tanzania
- Kigali, Rwanda
- Kampala, Uganda
Come join our 34,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!.
Recommended:
PAST PAPERS ZA DARASA LA 7 MPAKA FORM SIX | NECTA AND MOCK EXAMS 1988 - 2019. CLICK HERE!
Employee Contract Type: Local - Fixed Term Employee (Fixed Term)
Job Description:
KEY RESPONSIBILITIES:
PROJECT PLANNING:
• Provides input during project planning and requirements phase.
SERVICE DESK:
• First point of contact and day-to-day technical support to end users.
• Responds to Level 2 support and works with vendors on Level 3 support.
• Generates activity and status reports.
• Provides the user access service.
• Researches trouble issues which affect multiple clients.
• Reviews checklists and scripts.
• Works with vendor technical support personnel on solutions for clients.
CLIENT TECHNOLOGY SUPPORT:
• Participates in deployment of new or upgrade information technology and infrastructure projects, including assisting co-workers and vendor partners.
• Installs and performs minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.
• Updates configuration management tools.
• Develops and documents procedures for performing configuration changes, updates and upgrades. • Provides on-going support of client technology.
TECHNICAL SUPPORT:
• Ensures that all technical resources are available for meetings that include video conferencing.
• Engages the hardware vendors on issues to remedy issues or escalates for support.
• Monitors and communicates system status.
• Diagnoses and resolves client workstation and mobile device hardware and software issues.
• Creates temporary solutions until permanent solutions can be implemented.
• Assists systems, programming and vendor professionals as needed to resolve problems.
• Coordinates the resolution of escalated application, hardware and software problems.
SECURITY:
• Adheres to the integrity of controls, regulations and guidelines.
• Reviews operation processes to ensure consistent approval and compliance.
• Makes recommendations and changes as appropriate.
Recommended:
CHECK SCHOLARSHIPS OPPORTUNITIES TO STUDY ABROAD CLICK HERE!INVENTORY MANAGEMENT:
• Maintains IT inventory management for all IT equipment and/or software in accordance with company policy and procedures.
SERVICE LEVEL MANAGEMENT:
• Collaborates in the development of service-level objectives and takes steps to meet or exceed targets.
• Monitors service-level objectives to ensure that requirements are met or exceeded.
• Makes recommendations to approve performance and client satisfaction metrics.
Follows up in a timely manner to ensure customer satisfaction.
SERVICE IMPROVEMENTS:
• Tracks performance metrics.
• Reviews tracking log to identify recurring problems, or problems affecting a large number of clients.
• Develops procedures and controls for service improvements.
• Recommends solutions to common problems and updates frequently asked questions documentation.
TESTING:
• Participates in integration and user acceptance testing.
TRAINING:
• Trains co-workers on new or existing functionality or services.
• Identifies customer training needs based on common problems.
DOCUMENTATION:
• Creates, modifies and reviews documentation of issues resolutions.
• Develops and delivers documentation to ensure appropriate end-user support.
• Creates and submits documented resolution to Knowledge Base.
• Updates manuals/guides to incorporate new recommended products.
COMMUNICATIONS/CONSULTING:
• Alerts team members about recurring problems.
• Communicates technical information to both technical and non-technical personnel.
BUSINESS CONTINUITY:
• May provide input to the design of backup and recovery procedures.
RESEARCH/EVALUATIONS:
• Designs standard image and designs alternate images, as needed.
• Evaluates and recommends new standard products for corporate standards list.
Participates in working groups related to standards.
COACHING/MENTORING:
• Mentors less experienced staff in multiple areas of expertise.
Read Also:
NEW TANZANIAN JOBS, INTERNSHIPS AND VOLUNTEERING OPPORTUNITIES 2021 (1,475 POSTS)KNOWLEDGE, SKILLS AND ABILITIES:
• Bachelor’s Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience.
• ITIL V3/V4 Foundations
• Demonstrated knowledge of complex hardware and software products and problem solving / diagnostic skills.
• Typically requires 3 years experience in a similar role in a similar organization.
• Willingness and ability to travel domestically and internationally, as necessary.
• Effective in written and verbal communication in English.
Recommended:
Free CV Writing and Download, Cover/Job Application Letters, Interview Questions and It's Best Answers plus Examples. Click Here!
Preferred Skills, Knowledge and Experience:
• O365 Administration
Work Environment / Travel:
• The position requires ability and willingness to travel domestically and internationally up to 5% of the time.
Applicant Types Accepted:
Any country in East Africa where World Vision has presence
Applicant Types Accepted: Local Applicants Only
No comments:
Post a Comment