Friday, 4 March 2022

3 New Job Opportunities at NMB Bank Plc, 2022 - Various Posts

  AjiraLeo Tanzania       Friday, 4 March 2022
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NMB Bank Plc
Jobs in Tanzania 2022: Job Vacancies at NMB Bank Plc 2022



Zone Systems Administrator (1 Position(s))
Job Purpose:

Perform daily maintenance, monitoring and support of NMB working tools at Head Office and branches, quality assurance of work done by suppliers and service delivery that meet and exceed business and customers' expectations (availability, recoverability, security and continuous improvement).

Main Responsibilities:
  • Daily and scheduled maintenance of Branch user working tools ( Desktops, Laptops, Teller Printers, MFP's, Desktop Printers, Flatbed scanners, Cheques Scanners, CCTV gargets, Agri-vouchers scanners, forex boards, Note Machines Counting, Sorting, Banding & Strapping Machines), Electric power systems (Generators, Uninterruptible Power Supply - UPS, Stabilizers, Inverters, Solar / Wind Power systems, etc.), Self Service terminals (Onsite & Offsite ATMs, Branch POS terminals, Merchant and Agents POS terminals, etc.).
  • Perform daily morning check for all the branches within your zone to and resolve/escalate all the problems that require maintenance.
  • Updating and maintenance of Asset Management database, current inventory, disposal process and managing the life cycle of branch working tools every six Months
  • Resolution and closure of support working tools incidents and problems logged into Service manager from branches/head office ensuring SLA(s) and customer expectation are met
  • Attendance of all planned maintenance activities such as preventive and corrective maintenance of working tools.
  • Supervise Vendors (Quality Assurance) on site when conducting planned and unplanned maintenance of working tools to ensure quality of the completed job (good workmanship) at the shortest possible duration to avoid unnecessary delays at a minimum disruption of customer services and cost effectiveness.
  • Ensure that daily, weekly, and monthly statistics, status reports, and graphical aids are completed and continually modified to meet the needs of the department.
  • Providing first-aid / basic troubleshooting training to two Branch IT Champions that will be identified at every branch. The Branch IT Champions will be the first contact points for Zone Systems Administrator regarding all ICT systems incidents and problems.
  • Escalation to and closely follow-up with Second level support (respective Head Office ICT section), and 3rd level support (system vendors) for all branch IT systems incidents and problems which cannot be resolved by him / her.
  • Daily follow-up to ensure that all PCs and laptops are protected with latest NMB standard security controls
  • Planning and carrying out all his/her duties in the area (branch visits, etc.) in good order of priority and cost effective manner
  • Prepare and submit the list of obsolete, end of life equipment and computers for donation quarterly. Ensure all items are rechecked to avoid disposing equipment that are still fit for NMB. Facilitate the sign off from the zonal level.
  • Responsible for installation and configuration of ATM and monitor the performance/UPTIME of zone.

Knowledge and Skills:
  • Technical knowledge of banking IT systems used in branches.
  • Ability to work in a fast changing banking service environment.
  • Ability to provide basic user training to branch staff.
  • Ability to provide basic technical training to branch IT champions.
  • Strong knowledge on Head Office working tools and other computer peripherals
  • Commitment to the values of integrity, accountability, transparency, scientific rigor and drive
  • Positive self-esteem, Confident, good oratory and communication skills.
  • IT systems troubleshooting skills.
  • Must be committed to self-development and be enthusiastic about acquiring new skills and embracing new technologies
  • Time planning, organizing and logistics skills
  • ICT Service Management skills (ITIL) will be added advantage
  • Networking skills (CCNA)
  • Ability to quickly understand new technologies' benefits and how these may impact current business practices.
  • Ability to present technical data in a comprehensive, yet clear manner.
  • Technical interaction with vendors, contractors, and other stakeholders

Qualifications and Experience:
  • At least a degree in ICT engineering discipline
  • Certification in any IT systems (e.g. Cisco, Microsoft, etc.) will be an added advantage
  • At least 1 year of relevant work experience in banking IT systems support.
  • Ability to work on own initiative and be a self-starter, prioritizing work with minimum supervision and work under pressure.
Job opening date : 01-Mar-2022
Job closing date : 15-Mar-2022

Contact Centre Agent (2 Position(s))
Job Purpose:

To serve NMB customers, by determining their needs, answering their enquiries and resolving their problems; To make customer's banking experiences easier, quicker and more efficient.
Main Responsibilities:
  • Deliver world class one-stop customer service via phone
  • Handling all customer inquiries. Provide prompt, accurate courteous service.
  • Service recovery - turn a complaint / unhappy customer into a loyal satisfied customer with professional and empathetic service recovery.
  • Follow up activity arising from customers call
  • Resolution of complaints.
  • Logging of service statistics, complaints, and inquiries
  • Analyzing and close looping of all customers issues (new and existing ones) and establish root cause, present to Contact Centre support officers and/or Team leaders.
  • Meet or exceed service standard and target
  • Ensure all complaints are logged in NMB CURE Tool and sent to Customer Experience Business Support; Superb follow-up to fulfill promises made to our customers.
  • Ensure compliance with Banking Policy, Standards, regulations, controls and procedures of the Bank.
  • Keep self-updated on products, policies and workflow procedures and ensure full compliance with operational risks and control.
  • Build and reinforce consistency of maintaining the highest level of Customer Experience.
  • Work as a team to assist NMB branches and NMB Head Office department, as well as customers, in handling customer queries regarding NMB products and services.
  • Obtain and verify information using professionalism and courteous telephone techniques.

Knowledge and Skills:
  • Knowledge on managing customer complaints
  • Customer oriented attitude
  • Problem solving and resolution skills
  • Strong interpersonal skills - written and oral
  • Good organizational and teamwork skills
  • Ability to work in a fast-paced environment
  • Ability to manage a modern, technology-oriented product and provide customers with the knowledge required on applications.
  • Familiarity with Microsoft programs, as well as affinity for computers and the ability to quickly and effectively use client specific computer systems and databases to review accounts and update data with accurate information.
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Qualifications and Experience:

  • Holder of university degree/Advanced diploma in Business Administration/Social sciences or equivalent qualifications from recognized higher learning institution.
  • Strong Background in telecommunication industry
  • Experience with call center technologies
  • Experience working in a Financial/Banking industry is an Asset
  • Proven sales, cross-selling, and up selling experience
Job opening date : 01-Mar-2022
Job closing date : 15-Mar-2022

Senior Manager Agribusiness Commercial (RE-ADVERTISED) (1 Position(s))
Job Purpose:

Responsible for planning and directing the work of Agri retail Commercial Relationship Managers handling high profile agri-retail customers. He/She is responsible to growing both Agribusiness Retail Assets and Liabilities from the agribusiness high profile SMEs and emerging agri-corporate, advising the department on business strategy and guiding Relationship Managers in recruiting customers to ensure growth.

Main Responsibilities:

  • Manage planning and implementation of set budgets for growing the high-end agribusiness retail clientele for both assets and liabilities.
  • Conduct monitoring and evaluation of Commercial Relationship Managers planned daily, weekly and monthly targets and take corrective actions when necessary.
  • Providing guidance to Commercial Relationship Managers on recruitment, maintenance and retention of high-end agri-retail customers.
  • Ensuring clarity around Agri-retail priorities and goals.
  • Manage implementation of the financial budgets for agri-retail commercial assets and liabilities.
  • Guide on talent identification and development processes for Agri retail Commercial Relationship Managers.
  • Work across functions with peers in other departments i.e. Products/Channels, Shared services, ICT, Legal, Risk & Compliance, credit, audit, operations, etc. to ensure collaboration for shared goals.
  • High-level interaction with peers and/or senior management for reporting and strategy development.
  • Communicating financial, goal results, and key performance indicators to Agri retail Commercial Relationship Managers.
  • Facilitating goal-level creation for the broader function and working with Relations Managers to ensure the goals cascade to all workers.
  • Undertake appraisal and review of high value Agri-SMEs credit applications above the Relationship Managers' limit; from the respective zones and provide recommendations for decision-making.
  • Taking a leading role in guiding Agri-Retail Relationship Managers in growing asset book and mobilizing deposits from the high value Agri-SMEs segment.
  • Coordinate with Relationship Managers to prepare appropriate financing structure for managing risks and realizing economic value in terms of pricing (fees, interest and commissions, etc.)
  • Advice the Head, Agri Retail on different strategies relating to commercial agri-retail and agri-retail banking development in growing its penetration and impact on growing assets and deposits books.
  • Monitor and ensure that all agri-MSEs products delivery processes are working properly and provide advice to the Head of Agri Retail for any improvement needed.
  • Actively build capacity of commercial Relationship Managers and Relationship Officers through training, mentoring and coaching.
  • Manage the portfolio of both assets and liabilities ensuring health portfolios.
  • Preparing budgets and projections for Commercial Agri –retail. The budget to include the list of existing, prospective customers to benefit from loans and other cross-sold products.
  • Manage execution of commercial Relationship Managers' weekly pipelines for both assets and liabilities.
  • Carry monitoring and evaluation of the set budgets by ensuring Commercial Relationship Managers' weekly and monthly sales targets are achieved within timelines.
  • Manage performance of the Commercial Agri-SMEs portfolio by ensuring that PAR & NPL ratio are reduced and fall within the acceptable risk levels.
  • To prepare and represent NMB in all customers' fora and ensure maintenance of high- level relationship and networking between the bank, customers and other stakeholders.
  • Perform other duties as may be directed or assigned by his/her superior(s).

Knowledge and Skills:
  • Credit appraisal and analysis on identified opportunities.
  • Knowledge of the Tanzania Banking Sector Environment.
  • Sound knowledge of Agribusiness SMEs market and Environment.
  • Good customer relationship and sound understanding of bank's products, policies and procedures.
  • Conversant with standard computer applications (Excel, Word, PPT, and Access).
  • Excellent communication in the use of English and Kiswahili.
  • High level of writing, presentation skills and techniques.
  • Stakeholders' management, leadership, coaching and team building.
  • Strong relationship building and sales management.
  • Strong analytical skills on financials and credit risks.
  • Strong interpersonal and networking skills.
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Qualifications and Experience:
  • Holder of a first degree or its equivalent in Agri-economics and Agribusiness, Finance, accounting, Banking, Economics/Statistics, and/or other relevant fields.
  • MBA will be an added advantage.
  • At least 5 years' experience in Agribusiness and/ or business banking relationship management role.
  • Experience in credit value chain.
  • Data analytics an added advantage.
Job opening date : 03-Mar-2022
Job closing date : 10-Mar-2022

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