10bet Tanzania Limited Jobs 2022
Customer Support Agent
Tittle: Customer Support Agent
Number of candidates: 6 agents
Requirement:
Core Responsibilities:
Free CV Writing and Download, Cover/Job Application Letters, Interview Questions and It's Best Answers plus Examples. Click Here!
MODE OF APPLICATION
Send only your CV to: goldendeers.F6.33F@applynow.io
Deadline: 10th October, 2022.
Tittle: Customer Support Agent
Number of candidates: 6 agents
Requirement:
- Excellent level of English and Swahili
- Excellent interpersonal and communication skills in English and Swahili
- Ability to work 24/7
- Very good Computer skills (knowledge of Microsoft Office tools)
- Good technical troubleshooting skills
- Team Player with positive “can do” attitude
- Ability to learn and adapt in a fast and dynamic, multinational, multilingual and
- multicultural environment;
- Previous experience as a Customer Services or Sales representative – a must
- Previous experience in the Gaming – an advantage
- Experience in Sales domain – an advantage
- Results-oriented (being Customer Support and/or Sales ones)
- Ability to cope with various tasks and on some occasions to react under pressure;
- Willingness to work a flexible schedule to include weekends, possible holidays and
- occasional overtime when needed.
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NEW TANZANIAN JOBS, INTERNSHIPS AND VOLUNTEERING OPPORTUNITIES 2022 (1,475 POSTS)Core Responsibilities:
- Assist to the customers with any query that arises through available communication
- channels
- Resolve customer queries while keeping both the company and customer’s best interest in
- mind
- Provide online troubleshooting by using the available communication channels
- Achieve up-sales, conversions and decline solutions by chat and phone calls
- Work according to departmental and company protocols and work procedures
- Provide an excellent level of service and making sure that the customer’s request is
- answered and assisted within SLAs, in order to contribute to an excellent customer
- experience with us
- Perform proactive phone calls to customers according to predefined segments
- Report to the relevant departments regarding site issues, in accurate content and trouble
- shooting
- Manage personal performance report on a daily basis
- Maintain a clean work environment and respect office equipment.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Handle Chat Support, Inbound calls and answer emails from customers.
- Deliver an attentive and comprehensive service to our customers based on Sports Betting product, account problems and first line support.
- Delivering a high level of customer service to players regarding their queries and inform them about promotions and other products
- Engage potential customers in dialogue that open opportunities
- Support and guide customers with all requests and escalating and following up when necessary.
- Meet company expectation for excellent customer service
- Maintain a friendly, professional tone at all times
- Function as part of the team with sincere enthusiasm
- Take relevant notes on all call for future use and enter into database
Free CV Writing and Download, Cover/Job Application Letters, Interview Questions and It's Best Answers plus Examples. Click Here!
MODE OF APPLICATION
Send only your CV to: goldendeers.F6.33F@applynow.io
Deadline: 10th October, 2022.
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