Thursday 20 April 2023

Customer Experience Executive DSM at ABSA Bank Limited Tanzania April, 2023

  AjiraLeo Tanzania       Thursday 20 April 2023
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AJIRA LEO TANZANIA
ABSA Group Limited
Jobs in Tanzania 2023: New Job Vacancies at ABSA Group Limited, 2023

ABSA Group Limited Jobs, 2023
About Us
Truly African
We are a diversified standalone African financial services group, delivering an integrated set of products and services across personal and business banking, corporate and investment banking, wealth, investment management and insurance.

Absa Group Limited is listed on the JSE and is one of Africa’s largest diversified financial services groups with a presence in 12 countries across the continent and around 41 000 employees.
Absa Group Limited is listed on the JSE and is one of Africa’s largest diversified financial services groups with a presence in 12 countries across the continent and around 41 000 employees.
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We own majority stakes in banks in Botswana, Ghana, Kenya, Mauritius, Mozambique, the Seychelles, South Africa, Tanzania (ABSA Bank in Tanzania and National Bank of Commerce), Uganda and Zambia. We also have representative offices in Namibia and Nigeria, as well as insurance operations in Botswana, Kenya, Mozambique, South Africa, Tanzania and Zambia.

CUSTOMER EXPERIENCE EXECUTIVE
locations
Slipway Branch - ABT
time type Full time
job requisition id R-15951134
Bring your possibility to life! Define your career with us
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.
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Job Summary
To provide specialist advice and support in order to ensure customer satisfaction and enhance the customer experience, through the execution of predefined objectives as per agreed standard operating procedures (SOPs).

Job Description
  • Main accountabilities and approximate time split:Welcome customers as they arrive into the banking hall with a warm and pleasant disposition
  • Provide customers and visitors with useful information on banks products and services
  • Guide and manage customers seamlessly within the banking hall, ensuring TAT is achieved
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NEW TANZANIAN JOBS, INTERNSHIPS AND VOLUNTEERING OPPORTUNITIES 2023 (1,475 POSTS)

  • Effectively educate and guide the customers to enhance the usage of the bank¡¦s alternative delivery channels
  • Provide support for security guards in queue management
  • Act as the "Quality Control Officer" with respect to ensuring that the branch is clean and well maintained.
  • Report all perceived negative/suspicious observations to the Customer Experience Unit for resolution.
  • Support the customer service desk at all times, ensuring that customers are continually delighted.
  • Any other task as may be assigned by the Branch Manager/Customer Experience Unit
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Absa Values
Absa’s Values and Behaviours represent the set of standards which governs the actions of all of us who work for the bank and against which the performance of every one of us in Absa are being assessed and rewarded:
• I drive high performance to achieve sustainable results
• I’m obsessed with customer
• I have an African heartbeat
• I believe our people are our strengths

Education

  • Higher Certificates and Advanced National (Vocational) Certificates: Business, Commerce and Management Studies (Required)
Deadline: 2023-04-24.
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