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Johari Rotana Tanzania Jobs 2024Front Office - Driver
Front Office - Driver at Johari Rotana Hotel Tanzania January 2024
Johari Rotana Tanzania
About This Company
A striking contemporary property with elegant design and outstanding facilities in a prime location in the Central Business District and on the Indian Ocean coast, Johari Rotana promises guests an unforgettable luxury experience during their visit to Dar es Salaam. Part of the landmark MNF Square development, home to major retail brands and high-profile companies and close to the port and Zanzibar Ferry, financial district, commercial areas, beaches and other major attractions, it is a convenient and aspirational accommodation option for business and leisure travellers, as well as families visiting this vibrant city.
Julius Nyerere International Airport is just 30 minutes from the property and the Central Railway is minutes away.
Designed to meet the needs of discerning modern travellers, this five-star hotel features 193 luxurious rooms and suites and 60 serviced apartments with stylish furnishings, smart in-room technology and entertainment, and plenty of space to relax or work during your stay. Whether you are taking a quick trip to Dar es Salaam or planning a longer stay in the city, Johari Rotana offers several room types to suit your requirements.
For a dining experience with a difference, choose from four outstanding venues, from Noble House, serving authentic and irresistible Chinese delicacies and Zafarani all-day dining restaurant, showcasing a vast buffet of Mediterranean, Indian Arabic and Swahili cuisine, to the Kibo Lobby Lounge for coffee and cocktails and the lively Hamilton’s Gastropub where you can socialise, relax and be tempted by classic British and American dishes.
Front Office - Driver at Johari Rotana Hotel Tanzania January 2024
Johari Rotana Tanzania
Ref: JB4958729
Job Description
We are currently looking for dynamic, and self-motivated Front Office professionals who want to move their careers forward.
Provides presence at the hotel’s main entrance to welcome and assist guests promptly, efficiently, courteously and professionally, as to achieve a high level of guest satisfaction. Being the first point of contact with guests is to create an unforgettable first impression and project a favourable image of the hotel at all times. To be responsible for all standards and procedures connected with Valet parking. To project an image of professionalism, whilst following strict rules & regulations while driving / handling guest vehicles. In addition, to perform all such duties and to carry out all such responsibilities as may be assigned to ensure highest level of personalized attention and standards of service.
Specific Duties and Responsibilities:
Skills
You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.
Knowledge & Competencies
The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:
Job Description
We are currently looking for dynamic, and self-motivated Front Office professionals who want to move their careers forward.
Provides presence at the hotel’s main entrance to welcome and assist guests promptly, efficiently, courteously and professionally, as to achieve a high level of guest satisfaction. Being the first point of contact with guests is to create an unforgettable first impression and project a favourable image of the hotel at all times. To be responsible for all standards and procedures connected with Valet parking. To project an image of professionalism, whilst following strict rules & regulations while driving / handling guest vehicles. In addition, to perform all such duties and to carry out all such responsibilities as may be assigned to ensure highest level of personalized attention and standards of service.
Specific Duties and Responsibilities:
- Opens car doors for arriving and departing guests maintaining a smooth traffic flow at the driveway
- Ensures guests are greeted upon arrival, tickets are given and cars are parked
- Ensures that cars are delivered within 10 minutes upon guest request
- Handles guests vehicles with the outmost care following established traffic rules & regulations, which are not limited to the speed limits
- Ensures effective handover is done, gaining information from earlier shift colleagues
- Makes control tours at the main entrance and parking areas ensuring that cleanliness is at maximum
- Controls and assures security of all guest car keys and the orderly storage as per set standard
- Give accurate direction and necessary information for guests and issues taxi cards
- Ensures that airport/crew transportation flow is maintained effectively
- Assists guests with luggage for arrival/departure
- Ensure to provide prompt, courteous and efficient service to all guest, so as to achieve a high level of costumer satisfaction through personalized service from arrival till departure, ensures guests are personally greeted by name, if known, to make them feel expected and welcomed
- Maintains an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to supply information respond to guest queries
- Establishes, promotes and maintains good public relations and enhances sales for the hotel at every opportunity.
- Adheres to all company and hotel rules & regulations at all times
- Provides helpful, friendly and prompt personalized telephone service to all guests (external and internal)
- Maintains an up to date knowledge of all Front Office equipment and how to use these
- Reports daily activities in communication logbook and attends daily operations briefings
- Ensures effective handover is done, gaining information from earlier shift and provides a helpful handover to the next shift
- Establishes, promotes and maintains good public relations while meeting or exceeding guest expectations
- Cooperates in the performance of any reasonable task requested by company manager, executive and guests
- To regularly check the main entrance and parking area is clean, no clutter or other debris
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Skills
You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.
Knowledge & Competencies
The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:
- Understanding the Job
- Taking Responsibility
- Recognizing Differences
- Customer Focus
- Adaptability
- Teamwork
About This Company
A striking contemporary property with elegant design and outstanding facilities in a prime location in the Central Business District and on the Indian Ocean coast, Johari Rotana promises guests an unforgettable luxury experience during their visit to Dar es Salaam. Part of the landmark MNF Square development, home to major retail brands and high-profile companies and close to the port and Zanzibar Ferry, financial district, commercial areas, beaches and other major attractions, it is a convenient and aspirational accommodation option for business and leisure travellers, as well as families visiting this vibrant city.
Julius Nyerere International Airport is just 30 minutes from the property and the Central Railway is minutes away.
Designed to meet the needs of discerning modern travellers, this five-star hotel features 193 luxurious rooms and suites and 60 serviced apartments with stylish furnishings, smart in-room technology and entertainment, and plenty of space to relax or work during your stay. Whether you are taking a quick trip to Dar es Salaam or planning a longer stay in the city, Johari Rotana offers several room types to suit your requirements.
For a dining experience with a difference, choose from four outstanding venues, from Noble House, serving authentic and irresistible Chinese delicacies and Zafarani all-day dining restaurant, showcasing a vast buffet of Mediterranean, Indian Arabic and Swahili cuisine, to the Kibo Lobby Lounge for coffee and cocktails and the lively Hamilton’s Gastropub where you can socialise, relax and be tempted by classic British and American dishes.
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