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Jobs in Tanzania 2025: New Job Vacancies at Exim Bank Tanzania 2025
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Exim Bank Tanzania Jobs 2025New Job Opportunities at Exim Bank Tanzania 2025
2 New Jobs at Exim Bank Limited April 2025 - Various Posts
Job Listings:Ajira Mpya Exim Bank Limited April 2025
COLLECTIONS OFFICER at Exim Bank April 2025Location : Corporate Office
Experience : 2 - 3
Posted : 11-Apr-2025
Key Words : Special Assets Management
Job Description
Monitoring, buckets movement and collections of unclassified and classified loan accounts under retail loan books.
Roles & Responsibilities
• Management of delinquent portfolio in the Bank’s Lending Book, comprising mainly of Personal loans and Insurance Premium Financing (IPF), SME Loan, and any other product.
• Undertaking collection processes, including debt repayment arrangement negotiations or the use of alternative collection techniques namely, demand letters, skip tracing and visits.
• Formulation of strategies for successful collection and reduction in non-performing loans. This will be achieved through setting monthly targets and measuring performance vis-vis targets at the end of each month.
• Preparation of monthly collection and/or recovery reports.
• Liaising with external parties such as executives or representatives of defaulting borrowers, legal firms, court brokers, debt collections bureau/agents, firms specializing in search and identification of clients’ addresses, properties and the courts, in the process of recovery of non-performing loans.
• Undertake the analysis of NPL’s repayment trend considering monthly arrears reports to determine whether there is improvement or further deterioration, calling for immediate action.
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• Monitoring, tracking and advising the responsible Relationship Managers [RMs] on all retail debtors that appear on the arrears list.
• Handling of various audits including external and internal
• Make sure all calls are well documented in the collect system.
• Identify account potential for restructuring and ensure communication to respective customers regarding restructuring proposals, payment of installments once restructured.
• Timely identification and communicating with the collection Manager for all accounts qualifying for prudential write-off.
Call Centre Officer(BOII)
Ajira Mpya Exim Bank Limited April 2025
Call Centre Officer(BOII) at Exim Bank April 2025Position:Call Centre Officer(BOII)
Location : Corporate Office
Experience : 1 - 2
Posted : 07-Apr2025
Key Words : Marketing and Communication
Job Description
Handling inbound and outbound calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems, provide information and tele sales.Handling inbound and outbound calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems, provide information and tele sales.
Roles & Responsibilities
• Answer inbound calls as well as assist customers who have specific inquiries.
• Build customer’s interest in the service and products offered by the bank.
• Provide personalized customer service of the highest level.
• Update the existing database with changes and status of each customer/prospective customer.
• Good verbal and oral communication skills-fast and correct ability to create grammatically correct responses without any spelling errors. The person should also know what to write while utilizing web communication, be able to quickly recognize signals of disgruntled customer and be able to respond without getting angry.
• Ability to comprehend, capture as well as interpret basis customer information.
• Ability to treat people with respect under all circumstances, instill trust in others besides upholding the value of the Bank.
• Sound judgmental powers, ability to manage difficult customers situation, to respond promptly to needs of the customers, solicit feedback to improve service, respond to request for services/ assistance.
• Ability to adopt to change, meet the changing demands of the work environment, any delays, or other unexpected demands.
• Dependability: to follow instructions as well as take responsibility for their actions and keep commitments
• Analyze the various part of the problem properly and develop logical solutions.
• Quality management- look for means of improving as well as promoting quality.
• Ability to make efficient use of resources.
• Ability to work well as part of a team to exhibit objectively and be open-minded towards the ideas and views of others, give as well as welcome feedback, contribute to building team spirit aid others to succeed.
• Degree in Business Administration or any relevant skills.
• A minimum of two years outbound call center experience.
• Required language proficiency.
Location : Corporate Office
Experience : 1 - 2
Posted : 07-Apr2025
Key Words : Marketing and Communication
Job Description
Handling inbound and outbound calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems, provide information and tele sales.Handling inbound and outbound calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems, provide information and tele sales.
Roles & Responsibilities
• Answer inbound calls as well as assist customers who have specific inquiries.
• Build customer’s interest in the service and products offered by the bank.
• Provide personalized customer service of the highest level.
• Update the existing database with changes and status of each customer/prospective customer.
• Good verbal and oral communication skills-fast and correct ability to create grammatically correct responses without any spelling errors. The person should also know what to write while utilizing web communication, be able to quickly recognize signals of disgruntled customer and be able to respond without getting angry.
• Ability to comprehend, capture as well as interpret basis customer information.
• Ability to treat people with respect under all circumstances, instill trust in others besides upholding the value of the Bank.
• Sound judgmental powers, ability to manage difficult customers situation, to respond promptly to needs of the customers, solicit feedback to improve service, respond to request for services/ assistance.
• Ability to adopt to change, meet the changing demands of the work environment, any delays, or other unexpected demands.
• Dependability: to follow instructions as well as take responsibility for their actions and keep commitments
• Analyze the various part of the problem properly and develop logical solutions.
• Quality management- look for means of improving as well as promoting quality.
• Ability to make efficient use of resources.
• Ability to work well as part of a team to exhibit objectively and be open-minded towards the ideas and views of others, give as well as welcome feedback, contribute to building team spirit aid others to succeed.
• Degree in Business Administration or any relevant skills.
• A minimum of two years outbound call center experience.
• Required language proficiency.
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