Locally Engaged Information Technology Professional (LEITP) at Embassy of Canada in Tanzania

High Commission of Canada in Tanzania

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High Commission of Canada in Tanzania Jobs 2025

Locally Engaged Information Technology Professional (LEITP)

Locally Engaged Information Technology Professional (LEITP) at Embassy of Canada in Tanzania June 2025

Selection Process Nº: 212999-6
Salary: TZS 52,764,899 (The remuneration for this position is currently being reviewed to reflect updated benchmarks. Final salary details will be confirmed prior to appointment)
Contract Type: Indeterminate (Full-time)
Term Details: This position is a Locally Engaged Staff position, subject to the Terms and Conditions of Employment for LES in Tanzania.
Job Type: Full-time
Job Function: Officer
Classification: LE - O1
Location: the High Commission of Canada to Tanzania
Number of Vacancies: 1

Summary of Duties:
Under the supervision of Global Affairs Canada, the incumbent will perform the following key functions:

• Identify, resolve, and document Information Management and Technology (IM/IT) incidents reported by mission clients
• Provide technical and procedural guidance on the use of LAN and associated IM/IT equipment
• Provide one-on-one IM/IT coaching to mission clients as required/requested
• Document resolutions of common or recurring IM/IT incidents for mission clients and share information with IM/IT support community
• Monitor the mission’s IM/IT ticketing system and mission’s IM/IT mailbox on a day-to-day basis to action IM/IT incidents
• Setup, support, and disassemble temporary IM/IT equipment required by sections or programs in/out of the mission
• Identify, analyze, and document problems encountered on the IM/IT infrastructure
• Coordinate and facilitate assistance from outside service technicians (3rd party support) as required
• Provide technical and procedural guidance on the use of Audio/Video conferencing and associated equipment
• Keep abreast of IM/IT developments within and outside of Global Affairs Canada and if appropriate, recommend use at the mission for added efficiencies and cost savings
• Provide mission staff advice and guidance regarding cloud applications such as Microsoft 365

Area of Selection:
This external competition is open to all applicants eligible to legally work in Tanzania who meet all essential qualifications and whose applications are received by the closing date, including High Commission employees (term, indeterminate and temporary) as well as spouses of Canada-based staff.

Please note that the High Commission of Canada to Tanzania does not sponsor work authorizations directly or indirectly.

The Government of Canada is an equal opportunities employer and welcomes applications from diverse sections of the community. Candidates will be considered based on merit. Our organization offers an inclusive workplace where respect, teamwork, and collaboration are part of our culture. Canada’s missions abroad are committed to promoting and supporting an environment free from harassment and discrimination, as well as encouraging and supporting employees to learn and develop their skills and competencies.

ESSENTIAL QUALIFICATIONS
Candidates will initially be screened against the Essential Qualifications relating to education, language* and experience.
Candidates must clearly demonstrate when applying to the position how they meet each of these essential qualifications.
*Language will be assessed further during the process.

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Education:

• Candidates will be required to provide proof of the completion of their education. Graduation from a college or university with a specialization in computer science or related discipline. Job Type: Full-time

Language: 

• Proficiency in English, both written and oral
• Proficiency in Kiswahili, both written and oral

Experience:

• A minimum of 2 years of experience providing direct Information Management and Technology support and coaching to users by e-mail, video/telephone conference, Microsoft Remote Assistance and in person, within a Service Desk environment, supporting Microsoft Windows products and devices
• A minimum of 2 years of experience in supporting a Local Area Network (LAN) and its components
• A minimum of 2 years of experience in supporting and managing standard end-user computing devices, such as Microsoft Windows-based desktops and laptops, as well as smartphones (Android and/or iOS)
• A minimum of 1 year of experience in supporting Microsoft 365 collaboration tools such as Teams and SharePoint

RATED REQUIREMENTS
The Rated Requirements are part of the essential qualifications and are relating to knowledge, abilities and competencies. Methods of assessment for rated requirements may include, but are not limited to, a written examination, an oral interview (online pre-recorded/live or in-person), role-play, practical tests, presentations and/or psychometric assessment.

Knowledge:

• Knowledge of industry standard Information Management and Technology (IM/IT) elements such as user interfaces, devices, connectivity options, and collaboration tools
• Knowledge of documenting, troubleshooting and escalating techniques used in the resolution of technical incidents pertaining to Information Management and Technology devices and infrastructure
• Knowledge of the capabilities and functionality of the Microsoft 365 suite of applications such as Teams, OneDrive, and SharePoint and how they support collaboration

Competencies: 

• Client Focus
• Showing Initiative and being action-oriented 
• Working effectively with others (Teamwork)
• Analytical Thinking
• Integrity and Respect
• Continuous Learning
• Ability to setup a workstation, lift IT equipment and run cables

Asset Qualifications:
Preference may be given to candidates who meet the Asset Qualifications. Where applicable, candidates must clearly demonstrate how they meet any asset qualifications.

Language: 

• Proficiency in French, both written and oral

Experience: 

• Experience working in an international environment such as an Embassy, International Organization or Multi-National company
• Tracking and escalating service issues using a problem tracking system such as BMC Remedy

Certifications:

• Certification in Microsoft 365, Office 365, Teams, SharePoint, etc
• IT Service Management Certification such as ITIL

Operational Requirements:

• Ability to work overtime if required
• Annual leave dates may be restricted due to operational needs
• Undergo training as required
• As a member of the Canadian diplomatic presence abroad, requirement to adhere to Canada’s Code on Values and Ethics
• Hours of Work: 37.5 hours per week, 5 days a week
• Be able to stand for longer periods, bend, kneel and lift up to 20kg

Conditions of Employment:
Conditions of employment must be met or complied with before being appointed to a particular position, and are to be maintained throughout the employment while being the incumbent of this position.
- Valid work authorization: Ability to obtain and hold a valid work authorization covering the entire employment period.
- Security screening: Obtain and maintain a Reliability Status (security level) which includes a criminal and credit background check from the Government of Canada covering the entire employment period.
This is Full-time Job, To submit your application, please follow the link provided below.
Closing date for application: 03rd July, 2025 at 23:59 UTC/GMT +3:00

CLICK HERE TO APPLY!