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Hakadosh Company Limited Jobs 20252 New Jobs at Hakadosh Company Ltd September 2025 - Various Posts
Hakadosh Company LimitedHR Officer – Sales & Operations Support
Job Overview
HR Officer – Sales & Operations Support Job Vacancy at Hakadosh Limited
Job Title: HR Officer – Sales & Operations Support
Job Type: Full-time
Reporting to: Managing Director
Sales & Operations is a strategic HR role with primary responsibility to enable business growth by attracting, onboarding, developing, and retaining high-performing sales and operations teams. The role combines HR functions—talent acquisition, performance management, learning and development, HR strategy—and active support for client acquisition and sales enablement.
Key Responsibilities
Recruitment & Onboarding Job Overview
HR Officer – Sales & Operations Support Job Vacancy at Hakadosh Limited
Job Title: HR Officer – Sales & Operations Support
Job Type: Full-time
Reporting to: Managing Director
Sales & Operations is a strategic HR role with primary responsibility to enable business growth by attracting, onboarding, developing, and retaining high-performing sales and operations teams. The role combines HR functions—talent acquisition, performance management, learning and development, HR strategy—and active support for client acquisition and sales enablement.
Key Responsibilities
- Talent Acquisition & Resourcing (30%)
- Onboarding & Sales Enablement (15%)
- Ensure timely hiring and onboarding to minimize vacancy gaps; track time-to-hire metrics.
- Manage end-to-end hiring: job design, advertising, shortlisting, structured interviews, assessment centres, reference and background checks.
- Design and execute proactive recruitment strategies to attract high-quality sales, clearing, warehouse and operations talent.
- Build and maintain a talent pipeline and candidate database for critical roles
- Outsourcing & Contractor Management (5%)
- Ensure outsourced staff adhere to Hakadosh standards and operational requirements while on site.
- Maintain employee records, contracts and ensure timely renewals.
- Monitor attendance, leave requests and timesheets for sales and operations staff.
- Support managers in resolving workplace issues, investigations and collecting written statements when needed.
- Work with Sales to support client pitches, prepare proposals, and manage logistics for demos, pilots and onboarding activities when required.
- Performance Management & Training Coordinate probation reviews, performance appraisals and maintain appraisal records.
- Coordinate induction and role-specific training (product knowledge, sales techniques, Odoo use, operations procedures.
- Implement performance management frameworks for Sales & Operations (KPIs, targets, scorecards) ∙ Manage relationships with outsourcing suppliers ensuring contracts, timesheets and KPIs are enforced
- Ensure salary administration, payroll inputs and statutory contributions (NSSF, PAYE) are accurate and timely.
- Keep HR policies updated and ensure compliance with labor laws and company policies. ∙ Advise management on contractual matters and support disciplinary or grievance procedures. ∙ Advise on incentive and commission structures aligned to commercial goals.
Skills & Competencies
- Strategic thinker with strong commercial awareness and ability to align HR initiatives to business objectives.
- Excellent interpersonal, influencing and stakeholder management skills.
- Strong analytical skills and experience with HR metrics and reporting.
- High level of integrity, confidentiality and professionalism.
- Proficiency in HRIS/ERP systems (Odoo desirable) and MS Office.
- Coaching and facilitation skills; ability to deliver training and workshops.
KPIs – Time to hire for Sales & Operations roles.
- Time-to-fill for critical Sales & Operations roles (target: < 30 days for key posts). ∙ New hires’ productivity ramp-up (percent completing onboarding and hitting targets within 90 days). ∙ Sales team retention rate and turnover reduction year-on-year.
- Percentage of completed performance reviews and development plans on schedule
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Qualifications & Experience
- Bachelor’s degree in Human Resources, Business Administration, Psychology or related field; Master’s degree is an advantage.
- Minimum 5–7 years’ progressive HR experience, with at least 2 years supporting sales or operations teams in logistics, manufacturing, or trading environments.
- Proven experience in recruitment, performance management, learning & development, and employee relations.
- Practical exposure to sales enablement or business development support is strongly preferred.
Sales & Operations Officer – Clearing
Job Overview
Sales & Operations Officer – Clearing Job Vacancy at Hakadosh Limited
Job Title: Sales & Operations Officer – Clearing
Job Type: Full-time
Reporting to: Managing Director
Role Summary
Responsible for business development and operational coordination for clearing and forwarding services. The role focuses on recruiting customers, managing client relationships, coordinating clearances and ensuring timely compliant movement of consignments.
Key Responsibilities:
Business development:
- Identify and approach potential clients needing clearing services importers, exporters and agents.
- Prepare and present service proposals, quotations and follow up to close sales.
- Maintain customer database and update CRM with leads, opportunities and client communications.
- Serve as primary client contact for clearing operations; ensure expectations are met.
- Coordinate documentation for customs clearance commercial invoices, packing lists, bills of lading, permits, certificates.
- Liaise with shipping agents, freight forwarders, customs brokers, and port authorities to expedite clearances.
- Track shipments and provide timely status updates to clients.
- Ensure compliance with customs regulations and company procedures; flag and escalate non compliance issues.
- Raise invoices, follow up on payments and coordinate with finance on billing discrepancies.
- Resolve client queries, claims or disputes professionally and promptly.
- Support operational teams on shipment planning, warehouse handover, and delivery arrangements.
- Produce regular sales and operations reports daily status, weekly pipeline, monthly performance.
Skills & Competencies
- Strong commercial awareness and negotiation skills.
- Excellent communication and client management skills.
- Good organization, attention to detail and ability to manage multiple cases.
- Proficient in MS Office and familiarity with customs clearance systems; CRM experience preferred. ∙ Problem-solving under pressure and service-oriented mindset.
Key Performance Indicators (KPIs)
- Number of new customers on boarded per month or quarter.
- Revenue generated from clearing services.
- Average clearance turnaround time.
- Customer satisfaction score number of complaints resolved.
- Collections rate days outstanding.
Qualifications & Experience
- Diploma or degree in Logistics, Supply Chain, Business Administration, or related field.
- 2- 4 years’ experience in clearing & forwarding, freight operations or related sales role.
- Knowledge of customs procedures and Tanzanian import/export regulations.
- Having worked in a similar role before preferably in clearing and forwarding or logistics business will be an added advantage.
How to Apply:
This is Full-time Job, Send Your CV and application letter to: info@hakadosh.co.tz
Go to our Homepage To Get Relevant Information.
Deadline: 02nd October, 2025.
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