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| Wananchi Group Tanzania Ltd |
Jobs in Tanzania 2025: Job Vacancies at Wananchi Group Tanzania Limited 2025
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Wananchi Group Tanzania Limited Jobs 2025Wananchi Group Tanzania (SimbaNET, ZUKU Cables, ZUKU pay TV) — a Regional Company which provides Internet, Data, Broadcasting and Multimedia Communication Solutions — seeks to recruit Technical Support Manager (B2B),
who will work independently to provide professional and focused
customer service both internally and externally. He/she reports to Country Manager & dotted line to Director, Customer Experience (Group).
Responsible for delivering world-class L1, L2 technical support
and downtime prevention measures for our Business and Carrier clients across multiple technologies under Wananchi Group i.e. Wananchi Telecom, SimbaNet; and when required would include B2C Zuku Fiber & Zuku Satellite – TV/DTH.
Vendor & Third-Party Management:
Manage relationships with third-party providers and equipment vendors to ensure timely support, maintenance, updates and RCAs. Review vendor SLAs, coordinate escalations, and validate resolution quality.
Commercial/Sales Opportunities:
Develop and execute strategies to acquire new customers and expand existing relations & account value. Use L1/L2 client interactions to identify up/cross-sell opportunities to increase MRR & client lifetime value; execute to closure or escalate to relevant B2B functions with timeous follow-up to closure. Propose business solutions for development to meet client needs and to uplift Simbanet/WTL product portfolio to be solution based. Follow through on solutions development and implementation.
Customer Focused Support Operations:
Manage B2B client segments (WTL – Wholesale/Carrier-WTL & Simbanet – Enterprise & Public Sector, SME, Regional Business, Authorized Dealerships) within/exceed contractual SLAs to enhance satisfaction and NPS. Service recovery for individual clients, all affected clients & technology (HFC, GPON, VSAT, WiMAX, METRO, MPLS & contracted 3rd party networks); with long-term solutions to assure QoS & stability. Spearhead quality controls from onboarding through lifecycle to achieve service excellence and stay on network.
Preferred Certifications
Strong Hands-On Skills
Responsible for delivering world-class L1, L2 technical support
and downtime prevention measures for our Business and Carrier clients across multiple technologies under Wananchi Group i.e. Wananchi Telecom, SimbaNet; and when required would include B2C Zuku Fiber & Zuku Satellite – TV/DTH.
L1:
Oversee basic fault diagnosis
and customer guidance on issues like service outages, DNS, email,
equipment, link, connectivity issues and ensure timely and effective
resolution of service incidents through helpdesk platforms.L2:
Handle escalated client and
networking diagnostics issues related to all Wananchi Group networks,
systems and 3rd party partner networks while keeping each client up to
date. Provide RFO & SLA reports to clients as per contractual
obligations.Vendor & Third-Party Management:
Manage relationships with third-party providers and equipment vendors to ensure timely support, maintenance, updates and RCAs. Review vendor SLAs, coordinate escalations, and validate resolution quality.
Commercial/Sales Opportunities:
Develop and execute strategies to acquire new customers and expand existing relations & account value. Use L1/L2 client interactions to identify up/cross-sell opportunities to increase MRR & client lifetime value; execute to closure or escalate to relevant B2B functions with timeous follow-up to closure. Propose business solutions for development to meet client needs and to uplift Simbanet/WTL product portfolio to be solution based. Follow through on solutions development and implementation.
Customer Focused Support Operations:
Manage B2B client segments (WTL – Wholesale/Carrier-WTL & Simbanet – Enterprise & Public Sector, SME, Regional Business, Authorized Dealerships) within/exceed contractual SLAs to enhance satisfaction and NPS. Service recovery for individual clients, all affected clients & technology (HFC, GPON, VSAT, WiMAX, METRO, MPLS & contracted 3rd party networks); with long-term solutions to assure QoS & stability. Spearhead quality controls from onboarding through lifecycle to achieve service excellence and stay on network.
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Preferred Certifications
- Cisco CCNA or Juniper JUNOS / JNCIA
- ITIL Foundation (for incident and change management)
- Windows / Linux Cert
- Bachelor’s Degree in Computer Science, Telecommunications, Network Engineering, or related field Technical Field
- 3 or more years of experience in Technical Support, NOC, or Network Operations role within an ISP or telecom
- Commercial (Sales) experience of B2B segments (Wholesale/Carrier-WTL, Enterprise, Public Sector, SME, Regional Business, Authorized Dealerships)
- Knowledge and experience in reading, analyzing, and interpreting periodical reports and technical procedures
- Proven experience supporting B2B/Enterprise and Carrier/Wholesale clients under strict SLAs
Strong Hands-On Skills
- Fiber or Cable access networks
- GPON, HFC access, MPLS, basic Security and QoS
- Metro Ethernet (QinQ, MEF standards)
- IP/MPLS backbone, IP VPNs, BGP (ISP) including advanced IPv4 & IPv6 networks
- Wireless technologies (WiMAX, DWDH, OTN)
- IP Networking (Cisco, Juniper, Mikrotik)
- Web Hosting, Domain and Email server, protocols like HTTPS(S), WWW, FTP, TCP/IP, UDP
- VOICE and VOIP
- Network Monitoring & Diagnosis platforms
- Administration of DOCSIS, DOCSIS 3.1, GPON & Routers from different vendors
- Proficient in using troubleshooting tools such as CACTI & SOLARWINDS
Application Instruction:
If you are interested and meet the selection criteria, please apply to recruitment@simbanet.co.tz before 10th October, 2025.
Go to our Homepage To Get Relevant Information. Please note only shortlisted candidates will be contacted.
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