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Ramada Resort by Wyndham Dar Es Salaam Jobs 2025Job Overview
Training & Quality Assurance Manager at Ramada Resort November 2025
Training & Quality Assurance Manager Job Vacancy at Ramada Resort | November 2025Position: Training & Quality Assurance Manager
Ramada Resort
Job Type: Full-time
Dar es salaam
Location: Tanzania
About the Role
We are seeking an experienced Training & Quality Assurance Manager to oversee training programs, uphold quality standards, and drive operational excellence across all our properties in Tanzania.
Candidates with experience in 5-star properties and strong knowledge of the African hospitality market are highly preferred.
Key Responsibilities
1. Training & Development
- Design, coordinate, and deliver comprehensive training programs, including onboarding, soft skills, technical skills, and leadership development.
- Conduct training needs analyses to identify skill gaps and implement tailored learning solutions.
- Mentor departmental trainers and monitor training effectiveness.
- Foster a culture of continuous learning and professional growth.
- Establish and enforce high-quality service standards across all properties.
- Conduct audits, inspections, and mystery guest evaluations.
- Develop corrective action plans based on guest feedback, audits, and KPIs.
- Create and maintain quality assurance formats, checklists, and SOPs.
- Support the development, implementation, and review of SOPs.
- Coach managers and staff to achieve operational excellence.
- Analyze performance data, guest feedback, and KPIs to drive improvements.
- Collaborate with department heads to ensure smooth operations and consistent service delivery.
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Qualifications & Skills
- Bachelor’s degree in Hospitality Management, Human Resources, or a related field.
- Minimum of 7 years’ experience in Learning & Development or Quality Assurance within the hospitality industry.
- Proficiency in Microsoft Office and Learning Management Systems (LMS).
- Excellent presentation, facilitation, and communication skills.
- Ability to work effectively with multicultural teams at all levels.
- Strong analytical, organizational, and leadership skills.
- Demonstrated commitment to staff development and guest satisfaction.
How to Apply
This is Full-time Job, Send your CV and cover letter to: careers@ramadaresortdar.com
Use the subject line: “Training & Quality Assurance Manager – Tanzania”
Application Deadline: 24th November, 2025.
Go to our Homepage To Get Relevant Information. Only shortlisted candidates will be contacted.
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