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Jobs in Tanzania 2025: New Job Vacancies at TEF Consult Limited 2025
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Tanzania Empowerment Forum Consult Limited Jobs 2025Customer Experience Specialist
Job Overview
Customer Experience Specialist
TEF Consult
Job Type: Full-time
Dar es salaam
About the Role
The Customer Experience Specialist is responsible for analyzing, designing, and improving customer journeys across all customer touchpoints. The role ensures customer-centric processes, tools, and service standards are embedded into daily operations and new product launches, ultimately enhancing customer satisfaction, loyalty, and perception of the brand.
Key Responsibilities
Customer Journey & Experience Management
Qualifications & Requirements
Education Job Overview
Customer Experience Specialist at TEF Consult Limited December 2025
Customer Experience Specialist Job Opportunity at TEF ConsultCustomer Experience Specialist
TEF Consult
Job Type: Full-time
Dar es salaam
About the Role
The Customer Experience Specialist is responsible for analyzing, designing, and improving customer journeys across all customer touchpoints. The role ensures customer-centric processes, tools, and service standards are embedded into daily operations and new product launches, ultimately enhancing customer satisfaction, loyalty, and perception of the brand.
Key Responsibilities
Customer Journey & Experience Management
- Analyze existing customer journeys (“As-Is”) and identify service gaps and pain points.
- Design and implement improved future customer journeys (“To-Be”).
- Ensure consistent customer experience across contact centers, retail outlets, and digital platforms.
- Participate in Go-To-Market initiatives as the customer experience representative.
- Ensure customer needs and experience considerations are embedded in new products and services.
- Support successful launch and adoption of products and services.
- Design customer service processes, scripts, and toolkits for frontline teams.
- Ensure customer service representatives are well equipped to deliver high-quality service.
- Continuously review and improve customer experience processes.
- Work closely with internal teams including Commercial, M-Pesa, Channels, and Operations.
- Act as the voice of the customer in cross-functional engagements.
- Manage and align stakeholder expectations.
- Track customer experience KPIs and service quality metrics.
- Prepare and submit regular experience improvement and performance reports.
- Recommend corrective actions based on customer feedback and data analysis.
Qualifications & Requirements
- Diploma in Business Administration or a related field
- Additional professional certifications are an added advantage
- Minimum of 2 years’ experience in:
- Customer Experience
- Business Analysis
- Programme or Project Management
Skills & Competencies
- Strong analytical and problem-solving skills
- Process improvement and optimization mindset
- Excellent communication and stakeholder engagement skills
- Ability to work independently and manage multiple priorities
- High attention to detail and accountability
- Strong time management and reporting skills
- Performance Metrics (KPIs) Completion and implementation of experience reviews
- Improved customer satisfaction scores
- Reduction in negative customer perception
- Quality and consistency of customer journeys
- Successful GTM experience integration
How to Apply
This is Full-time Job, Qualified candidates should submit their applications by 26th December, 2025 to:
Human Resource Manager
Tanzania Empowerment Forum Limited (TEF Consult)
Email: info@tef.co.tz
P.O. Box 33542, Dar es Salaam, Tanzania
Or
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