Career Opportunities at Britam Tanzania, May 2018
NAFASI ZA KAZI/AJIRA/CAREERS
Country Sales Manager - (1800000Y)
Job Purpose and Key responsibilities
The role is responsible for overseeing the overall sales and distribution strategy for the company from planning, execution and periodic review and delivery of the sales budget. The jobholder is responsible for coordinating all the distribution channels including, brokers, agents, branches, banks and direct clients to ensure alignment to corporate strategy and growing the business profitably.
Key responsibilities
1. Oversee the development, implementation and periodic review of company sales strategic plan.
2. Guide the sales team to ensure the company grows and defends its market share.
3. Overall responsibility for directing, guiding, managing and supporting the sales team to ensure the team achieves agreed sales targets.
4. Overall responsibility for determining manpower requirements, recruitment, training, performance evaluations and career development for the sales team to ensure the company attracts, motivates and retains high performing sales staff.
5. Oversee monitoring of customer preferences to determine focus of sales efforts and segmentation of the market to offer tailor made products and services.
6. Liaise with operations team to manage quality of business, retention of existing business, collection of premiums from brokers/agents, productivity and overall sales performance of each distribution channel.
7. Oversee gathering of market intelligence statistics to facilitate development of strategies to give the company a competitive advantage in it product offering.
8. Ensure good relationship with brokers, agents and corporate clients through excellent customer service, handling customer complaints and organizing meetings with current and prospective customers.
9. Participate in new product design and launch to ensure client needs are addressed.
10. Manage sales costs to ensure profitability.
11. Perform any other duties as may be assigned from time to time
Key Performance Measures
• Success rate in engineering and fire
• Number of intermediaries with profit based incentive schemes
• Percentage growth in revenue from selected top intermediaries
• Number of new productive intermediaries
• Retention ratio per channel
• Employee net promoter score
• Percentage of key talent retention
• Percentage of intermediaries trained on product lines and cross selling techniques.
• Percentage completion of client segmentation
Working Relationships
Internal Relationships:
The Country Sales Manager will be accountable:
• Accountable to the Chief Executive Officer
• Responsible for the following.
o Sales Manager-Broking
o Sales Manager-Agents
o Sales Manager-Bancassurance
o Sales Manager-Direct & DSR
o Branch Managers
• Required to liaise and work closely with the other staff members across the business.
External Relationships:
• Britam customers
• Insurance sector players
Knowledge, experience and qualifications required
1. Bachelor degree (marketing option preferred). MBA is an added advantage.
2. Professional qualification in Insurance (ACII or equivalent qualification).
3. 7 years successful sales management experience 3 of which must be in a management position (financial sector preferred).
4. Proven experience as a Sales Manager within a Financial Services Industry (Banking and Finance/ Insurance).
5. Extensive experience in ensuring sales targets are met through managing the entire sales process from prospecting to closure.
6. A demonstrated track record in sales to enhance the overall top line performance of a company.
Essential Competencies
1. Deciding and Initiating Action: Ensures, key organisational objectives are met, takes responsibility for decisions, actions, projects and people while focussing on achievement of strategic results; takes initiative and works under own direction; initiates and generates activity; makes quick, clear decisions with limited information available which may include tough choices or considered risks; decisions and actions takes into account possible impact on all parts of the business.
2. Leading and Supervising: Provides the business with a clear direction based on the overall strategic intent of the organisation; motivates and empowers others with a clear sense of purpose; creates a positive organisational climate that fosters learning and development; acknowledge high potential talent; sets and articulates the vision and values through own personal behaviour.
3. Relating and Networking: Easily establishes, as well as assists others in building good relationships with customers and staff across all departments, inside and outside of the organisation; relates well to people at all levels; facilitates the resolutions of conflict and manages disagreements with tact and diplomacy.
4. Persuading and Influencing: Gains clear agreement and commitment from others by persuading, convincing and negotiating to the benefit of the organisation, promote the organisational strategy during conversations; makes effective use of political processes to influence and persuade others; promotes ideas on behalf of oneself, the department or the organisation; makes a strong personal impact on others; takes care to manage the organisation’s impression and brand on others.
5. Formulating Strategies and Concepts: Works strategically to realise organisational goals; sets and develops organisational strategies; identifies, develops positive and compelling visions of the organisation’s future potential; takes account of a wide range of issues across, and related to, the organisation; encourage others to take a strategic and long term view in terms of the organisation’s future; communicates the organisational strategy, vision and objectives effectively across all levels of the organisation.
Primary Location: Tanzania, United Republic of-Dar es Salaam-Dar es Salaam
Organization: International Insurance Business
Job Level: Senior Manager
Job Type: Permanent
Shift: Day Job
Contract Type: Full-time
Travel: Yes, 25 % of the Time
Job Posting: 07-05-2018
Unposting Date: 18-05-2018
Number of Openings: 1
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Job DescriptionUnderwriter - (1800000Z)
Job Purpose and Key responsibilities
Job purpose
Assessing risks in accordance with laid down underwriting procedures in the company and ensure effective and efficient service delivery to customers
Key responsibilities
1. Review all applications for insurance –determine the profiles of risks presented to the company for insurance and assess their acceptability or otherwise.
2. Ensure all related activities to underwriting are properly coordinated and enforced
3. Prepare certificates and cover notes where necessary
4. Preparing policy documents, debit & credit notes & endorsements and authorising them within authority limits
5. Ensuring premiums are settled as per company policy
6. Assess the loss ratios and ensuring that only quality business in invited for renewal
7. Reviewing renewal terms, ensuring renewal notices go out on time and following up renewals to ensure high retention rate
8. Ensure timely preparation and dispatch of policy documents
9. Review of suspense items and follow up on outstanding requirements with a view to reconciling them on time
10. Timely processing of quotations and tender documents, credits and refunds.
11. Maintain high standard level of customer service - responding to general underwriting enquiries (walk-in clients, telephone and emails)
12. Liaise with intermediaries and direct clients on issues relating to their policies
13. Implement credit control policy and ensure that premiums are debited and collected as required
Perform any other duties as may be assigned from time to time
Key Performance Measures
• Renewal retention ratio
• Loss ratio
• Customer turnaround time
• Debtors ratio
• Compliance to underwriting standards
Working Relationships
Internal Relationships:
• Accountable to the Assistant Underwriting Manager-Broking
• Required to liaise and work closely with the other departments as may be necessary
External Relationships:
• Britam customers
• Insurance sector players
Knowledge, experience and qualifications required
1. Bachelor’s degree (insurance option preferred)
2. Professional qualification in Insurance (Certificate CII)
3. 2-4 years’ experience in the insurance industry
4. Experience in customer, market and competitor understanding
5. Knowledge of insurance regulatory requirements
6. Knowledge of Britam products
Essential Competencies
1. Learning and Researching: Rapidly learns new tasks and commits information to memory quickly; demonstrates an immediate understanding of newly presented information; gathers comprehensive information to support decision making at management level; learns from successes and failures and seeks colleague and customer feedback.
2. Working with People: Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.
3. Applying Expertise and Technology: Applies specialist and technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organisational departments and functions.
4. Delivering Results and Meeting Customer Expectations: Focuses on customer needs and satisfaction; exhibits high standards for quality and quantity; monitors and maintains own quality and productivity; works in a systematic, methodical and orderly way; consistently achieves projects goals.
5. Following Instructions and Procedures: Follows procedures and policies; keeps to schedules; arrives punctually for work and meetings; demonstrates commitment to the organisation; complies with legal obligations and safety requirements of the role.
6. Adhering to Principles and Values: Upholds ethics and values; demonstrates integrity; accepts diversity; display individual responsibility towards the community and the environment; models the organisational values during every day interactions.
Primary Location: Tanzania, United Republic of-Dar es Salaam-Dar es Salaam
Organization: International Insurance Business
Job Level: Entry Level
Job Type: Permanent
Shift: Day Job
Contract Type: Full-time
Job Posting: 07-05-2018
Unposting Date: 18-05-2018
Number of Openings: 1
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Read Also: Underwriting Assistant at Britam Tanzania, May 2018
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