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Updated - HR Interview Question 2019 For Any Job - What does customer service mean to you?
It's one of the most common question asked nowadays in the
interview. If you are applying for a retail, customer service, or any
other position where you have personal contact with consumers, your
interviewer will be eager to find out how you would interact and provide
them with assistance.
Good customer service means having a thorough knowledge of
your inventory, experience with your products, and being able to help
customers make the best choices for them. Don't say what you think the
interviewer wants to hear – put yourself in the customer's shoes.
The customer wants you to help them solve their problems,
to positively enhance their experience and reduce their pain points. So,
customer service is less about what you do or what you say and more
about how you made them feel.
Note - General Tips:
- Don't say what you think the interviewer wants to hear.
- put yourself in the customer's shoes.
- Highlight your customer service skill.
- Back up your answer with an example.
Answer: In my opinion, good customer service means
having a thorough knowledge of your inventory, experience with your
products, and being able to help customers make the best choices for
them. It’s essential to be able to handle issues for customers and do
your best to ensure they are satisfied. When I worked at my previous
company, I used to spend a few minutes each month looking at the newest
products, to make sure I was fully aware of their performance and could
make knowledgeable recommendations to customers. Therefore, in
general, Customer service means taking care of your customers' needs,
catering to their wants, making sure that they are happy with your
service/products that you provide.
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