AJIRA TANZANIA 2019 / NAFASI ZA KAZI 2019
Position: Customer Service Agent (Re-Advertised)
Reports to: Branch Manager
Deadline: 31st August, 2019
Recommended:
Attracts
potential customers by answering product and service questions;
suggesting information about other products and services.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves
product or service problems by clarifying the customer’s complaint;
determining the cause of the problem; selecting and explaining the best
solution to solve the problem; expediting correction or adjustment;
following up to ensure resolution.
Maintains
financial accounts by processing customer adjustments. Recommends
potential products or services to management by collecting customer
information and analyzing customer needs. Prepares product or service
reports by collecting and analyzing customer information. Contributes to
team effort by accomplishing related results as needed.
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Knowledge and Skills:
Diploma, general education degree or equivalent.
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Experience working with customer support.
Fluency in English and Swahili.
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How to Apply:
USE THE APPLY NOW BUTTON OR LINK BELOW TO SEND YOUR APPLICATION. DON’T SEND YOUR APPLICATION VIA AN EMAIL.
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