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| KCB Bank Tanzania Limited |
AJIRA TANZANIA 2020 / NAFASI ZA KAZI 2020
Job Title: SQCM
Location TANZANIA
TANZANIA
Organization Name KCB BANK TANZANIA LIMITED
KCB BANK TANZANIA LIMITED
Department Description
The
manager, service quality and compliance will provide leadership in the
branch to achieve world class service, coordinate risk & compliance
management activities through adherence to policies and procedures.
He/She
will be resposible for effective and efficient management and
coordination of the Bank’s Resources, Operations Processes in order to
deliver excellent Customer Service while mitigating operational risks.
Recommended:
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Brief Description
1. KEY RESPONSIBILITIES: MUST NOT BE MORE THAN 10
Effective and efficient management of Bank resources
Coordination of operations processes
Mitigating against operational risks
Recommended:
Detailed Description
1. DAILY RESPONSIBILITIES: NOT MORE THAN 5 OF THE MOST TYPICAL
Service Quality
a) To offer customer satisfaction through operational effectiveness, efficiencies and customer complaints resolution.
b) To ensure adequate resourcing of front office positions for cash and non cash tellers including the ATMs.
c) Ensure proper cash management within the branch and maintain sufficient cash reserves for daily transactions.
d)
Proactively coordinate the education, coaching, training and
support in the branch team to ensure all staff are technically developed
and trained in all aspects of Branch operations, and compliance in
order to deliver efficient service delivery.
e) Ensure Business continuity and optimal resource allocation/utilization.
f)
Consulting within the branch to provide feedback and opinions
with regard to new projects/processes/initiatives based on various
requirements by specific areas.
Recommended:
Compliance
a)
Coordinate and provide support to branch to ensure risks are
proactively managed through the embedded process of proactively
identifying, assessing, mitigating, and controllling, monitoring,
measuring and reporting all events that have risk exposure potential.
b)
Preparing reports to the chain of command and Group Risk function
all risks identified to facilitate prudent risk mitigation strategies.
c) Ensure branch registres &KRI’s are kept up to date, and event/loss incidents are maintained
d)
Maintain focus on ethical conduct in the branch at all times in
order to safeguard and enhance the bank’s reputation for probity,
tranparency and accountability.
e) Coordinate compliance with
anti-money laundering policies and procedures as guided by the
Operations Manual and the AML/KYC manuals.
f) Together with the Retail Region Teams & Branch Management ensure effective resolution of Audit issues.
g) Periodically conduct self assessment to ensure continous adherence to policies and procedures
h)
Ensure adherencxe to policies, processes, procedures as per
documented operating standards (e.g. SOP’S) In order to enhance internal
controls in order to reduce frauds and forgeries.
Recommended:
The candidate of this position should have the minimum qualification as
Bachelors Degree - Business Related
Professional Qualifications - AKIB, CPA (K), ACCA
Masters Degree - Business Related
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