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New Job at Henry Jackson Foundation Medical Research International (HJFMRI) - IT Service Desk Officer

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AJIRA LEO TANZANIA
HJF Medical Research International (HJFMRI)
Jobs in Tanzania 2020: New Jobs Vacancies at HJF Medical Research International, Inc. (HJFMRI) 2020
AJIRA TANZANIA 2020 / NAFASI ZA KAZI 2020
Overview
About HJFMRI Tanzania Program The Walter Reed Program Tanzania (WRP-T) is a collaborative effort that supports PEPFAR-funded HIV prevention and treatment activities in the Southern Highlands and within the Tanzania People’s Defense Forces (TPDF). HJF Medical Research International, Inc Tanzania (HJFMRI-T) is a local non-profit that has supported these efforts since 2004 for the Walter Reed Army Institute of Research (WRAIR). PEPFAR activities are conducted in close collaboration with the Tanzania Ministry of Health, Community Development, Gender, Elderly and Children; and the President’s Office of the Regional Administration and Local Government (PORALG), through the Regional and Council Health Management Teams.

HJFMRI-T HJF Medical Research International, Inc. Tanzania (HJFMRI-T) providing care and treatment to people affected by HIV/AIDS and has been actively involved in HIV and AIDS programming, providing resources, personnel, and services to the Southern Highlands Zone. The program has expanded from supporting the Mbeya Zonal Referral Hospital to becoming a hub for anti-retroviral treatment in the Zone; to community support through decentralized services, with the overall objective of implementing research, clinical HIV, prevention, care, and treatment services. 
HJF Medical Research International, Inc. Tanzania (HJFMRI-T) is seeking qualified candidates to fill the positions below:
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IT Service Desk Officer
Reports to: Senior IT Manager
Location: Mbeya
General Overview:
The Information Technology Service Desk Officer reports to the Senior IT Manager and provide user support on HJFMRI-Tanzania computer applications and platforms. Troubleshoot reported problems or escalate for urgent attention, or advice on the appropriate cause of action.
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Duties and responsibilities:
  • Maintains a thorough knowledge of the organization and adheres to all HJFMRI organizational standards.
  • Assist to Complete Knowledge on Designing and documenting databases with Data Modeling.
  • Serve as liaison between department staff and theICT unitto resolve issues reported from staff through itsupport@wrp.or.tz email.
  • Assisting in Implementing, administrates and maintaining databases.
  • Assist in Troubleshoot computer problems.
  • Track and route problems and requests and document resolutions.
  • Performs routine preventive maintenance on hardware and software.
  • Work one-on-one with staff on applications assistance.
  • Provide recommendations on department applications best use.
  • Identify and escalate situations requiring urgent attention.
  • Perform hardware and software installations.
  • Provide on-the-job assistance to new department staff members.
  • Provides at all times a professional, courteous and rapid response to individual users.
  • Support regular and reliable backups and ensure that the Data backup and system are functioning.
  • Respects confidentiality in discussing staff and partner organizational matters, also maintains confidentiality of HJFMRI and its project, fiscal and personnel related information.
  • Reports to work regularly and on time.
  • Assists in other duties as needed and directed. 

Education and/or Experience:
  • Bachelor’s degree from four-year College or university and one to two years related experience and/or training; or equivalent combination of technical education and experience.
Read Also:
  • The following computer proficiency is (are) required: Internet Explorer; Microsoft Access; Microsoft Excel; Microsoft Outlook; Microsoft PowerPoint; Microsoft Publisher; Microsoft Word; Lotus Notes.
Other Skills and Qualifications:
  • Ability to read, analyze and interpret general technical procedures or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Fluent in English and Kiswahili.
  • Ability to calculate figures and amounts (basic math).
  • Knowledge of and experience with: LANS/WANS; Windows Server Environment; Microsoft SQL Server; Microsoft Exchange; Internet Information Services; backup systems; network/workstation peripherals; print servers; firewalls, spam & antivirus hardware/software; JavaScript, HTML, Cascading Style Sheets; computer hardware (replacing hard drives, hardware drivers, etc.).
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Method of Application
Cover letters and resumes should be sent by mail through post/EMS/DHL/ or any reliable Courier to the Human Resources and Administration Manager, P.O. Box 6396, Mbeya or sent through e-mail to recruitment@wrp.or.tz

NOTE: To be considered, applicants must put the TITLE OF THE JOB in the SUBJECT LINE. “CVs should not include any reference to marital status, birthplace, or tribal or religious affiliations. Any CVs containing this information will not be considered for employment”. Applications that are hand-delivered will not be accepted. The deadline for submitting the application is August 31st , 2020.
HJFMRI is an equal opportunity employer; women are highly encouraged to apply.