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2 New Job Vacancies at DHL Tanzania - Various Posts

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AJIRA LEO TANZANIA
DHL Tanzania
Jobs in Tanzania 2020: Job Vacancies at  DHL Tanzania 2020
Customs Clearance Supervisor, RCS GRADE
Reporting to Operations Manager
Location
Dar es Salaam, Tanzania
IT’S NOT JUST AN OPPORTUNITY TO GET ON THE CAREER LADDER
IT’S AN OPPORTUNITY TO HELP THE WORLD GET ON TOGETHER
Why do people call us the world’s most international company? Is it because we operate in more than any other logistics provider? Is it because we in­vented cross border shipping over 45 years ago? Or is it, perhaps, because what we do connects people across the world. And the more we can connect people, the better life on earth becomes.
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We love our role in the world. And we’re looking for the right people to help us maintain – and grow it. People like you.
DHL provides a wide range of career opportunities at different levels all over the world. As an employee you will have the possibility to develop yourself personally and professionally through successful teamwork.
Together we build a company we can truly be proud.

CONNECTING PEOPLE. IMPROVING LIVES.

Role Context
To Supervise (a) the inbound clearance process and (b) the export process within established standards for processing and transit time. Developing strong relationships with the customs authorities with a view to improving clearance capabilities and efficiencies. Manage deployment of customs re­lated applications.

Key Responsibilities

  • Organise appropriate shifts and manning levels to meet business re­quirements.
  • Monitor inbound and outbound shipment processing and ensure clear­ance is smooth and rapid.
  • Control the ISEs and Declarants to ensure proper assessments, lodge­ment, and billing and recovery of duty and taxes for all shipments be­fore they leave DHL facility.
  • Liaise with customers where paperwork and authorities are required from them to expedite clearance of their shipments.
  • Identify the cost saving/efficiency opportunities.
  • Deploy applications as per Customs standards.
  • Supervise the responsibilities for all Customs clearance services.
  • Ensure the levels of pre-clearance/pre-release of shipments is maxi­mised
  • Ensure timely payment and recording of customs duties / taxes.
  • Ensure customer databases are developed and updated
  • Responsible for work processes that affect the success of own role and contribute to the overall performance of the department
  • Execute proper decisions during processing and clearance of shipments to ensure smooth flow of operation within Gateway facility.
  • Timely report issues to be raised to the higher level to get the appro­priate support.
  • Refer complex and unusual problems to manager.
  • Comply with all company policies and procedures, including those in relation to health, safety, environment and community.
  • Coordinate regular contact with customers in relation to held shipments.
  • Manage consignees in clearance of sensitive or restricted shipments.
  • Support the manager with the practical experience and knowledge in daily activities.
  • Liaise with customs officials on specific duties payable and problem shipments.
  • Comply with the regulatory policy and rules.
  • Follows up on all customer enquires and provides quality feedback to customer service on service incidents when need arises.
  • On an ongoing basis, seek out and implement opportunities for continu­ous improvement within the operation domain.
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Minimum Requirements Education & experience
  • 4+ or more years of experience in related area of responsibility.
  • Subject matter expert in service, operations, or support area of respon­sibility.
  • Comprehensive knowledge in technical or specialty area.
  • Takes the lead in effectively applying new processes and skills in ac­complishing tasks and teach them to others.
  • Diploma in Procurement & Supply, Customs or Logistics & Transporta­tion from recognized education institution.
  • TRA Customs Clearance Certificate is an added advantage.
Knowledge and Skills
  • Demonstrate good understanding of Customs Clearance & Brokage processes.
  • Good communication skills, both oral and written in English and Swahili.
  • Team work.
Behavioural competencies
  • Honesty
  • Integrity
  • Accountable

Head Of Customer Services
Reporting to the Country Manager, Tanzania
Location – Dar es Salaam, Tanzania
IT’S NOT JUST AN OPPORTUNITY TO GET ON THE CAREER LADDER.
IT’S AN OPPORTUNITY TO HELP THE WORLD GET ON TOGETHER
Why do people call us the world’s most international company? Is it because we operate in more than any other logistics provider? Is it because we invented cross border shipping over 45 years ago? Or is it, perhaps, because what we do connects people across the world. And the more we can connect people, the better life on earth becomes.
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We love our role in the world. And we’re looking for the right people to help us maintain – and grow it. People like you.
DHL provides a wide range of career opportunities at different lev­els all over the world. As an employee you will have the possibility to develop yourself personally and professionally through successful teamwork.

Together we build a company we can truly be proud.
CONNECTING PEOPLE. IMPROVING LIVES
Role Context

Design, develop and execute customer service initiatives and strate­gies that will ensure service excellence and delivery of best-in-class service to DHL customersas a Trade Facilitator by Regulators and Customers.

Key Responsibilities

  • Design, develop and execute customer service initiatives and strategies that will ensure service excellence and best-in-class service is delivered to DHL Customers to support country busi­ness imperatives and strategic plans in alignment with DHL’s global/regional strategy.
  • Take part in and ensure the smooth consistent daily running of the Customer Service across teams including coaching KPI-man- agement, securing workforce management planning and calibrat­ing quality standards.
  • Be Chief Energy Officer for the CS management team and play an active part in engaging our motivated managers and CS inter­national specialists and achieve high levels of engagement and motivation for the benefit of our work place and the customer experience
  • Be custodian of our customer experience by collecting Voice of Customer, responding to escalated customer complaints and drive initiatives to enhance our Insanely Customer Centric service offering across functions.
  • Coach and liaise with stakeholder on projects, challenges and optimizations within the framework of our DHL Express standards
  • Coach and develop the CS management team and support their leadership of their teams
  • Be part of the Senior Management Team in DHL Express Reunion
  • Analyse national market, customer information & develop a cus­tomer specific customer services strategy which is translated into a clear activity plan
  • Oversees the customer service budget on the country level
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Minimum Requirements Education & experience
  • Completed Tertiary Education
  • Minimum of 5 years management experience
  • 5 years’ operations management experience in a customer ser­vice / call center environment
Core Competencies
  • Making Customers More Successful
  • Shaping direction
  • Driving high performance
  • Developing others
  • Developing self
Other Functional Competencies
  • Customer Service Management
  • Call Centre Technology management
  • Critical & problem solving skills
  • Strong financial and business acumen
  • Relationship Management

HOW TO APPLY
Should you meet the requirements for this job, kindly forward a compre­hensive CV and Motivation Letter to christopher.mboje@dhl.co.tz on or before 30th November, 2020.
If you are not contacted by DHL within fourteen (14) days after the closing date, you should consider your application as unsuccessful. Late applications will not be considered. Short listed candidates may be subjected to any of the following: a security clearance; a competency assessment; a physical capabil­ity assessment and reference checking.

DHL is an Equal Opportunity Employer and is committed to environmental, health and safety management.
We are looking forward to your application.