New Job Opportunity at VODACOM Tanzania Plc - EBU Technical Support Executive

VODACOM

Jobs in Tanzania 2022: New Job Vacancies at VODACOM Tanzania 2022

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AJIRA MPYA TANZANIA 2022 | NAFASI MPYA ZA KAZI 2022

EBU Technical Support Executive - Fixed

Dar es salaam, Tanzania, United Republic Of
At Vodacom, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
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We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Job Description
Role Purpose and Key Responsibilities
Role Purpose:

• Responsible for, managing all fixed business within the VB Support portfolio.

Key Responsibilities:

• Manage the in life status of fixed customers
• Proactively advise the customers in case there is availability issue through availability management process.
• To achieve SLA Mean Time to Resolution (MTTR), through incident management process
• Make sure root-cause analysis for all problems are done in a professional manner and are documented and advised to the customer through the process of problem management
• Review and improve the support processes (CRs Management) and policy to enhance customer experience.
• Pro-active Training of entire VB fixed portfolio to Improve Services Levels as well as customer Experience

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Core Competencies, Knowledge, Experience and Qualification

• Strong analytical skills
• Excellent communication skills
• Strong stakeholder engagement
• Strong customer service and customer satisfaction ethos. Delivering results.
• Interpersonal skills
• 2+ years’ experience industry or functional experience.
• Bachelor degree in Business Administration, Economics, Marketing or its equivalent.
• Interpersonal skills.
• Excellent communication skills

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Skills

• Dynamic Prioritisation and Multi Tasking
• Forecasting
• Influencing
• Business Partnering
• Change and Adaptability
• Coaching and Mentoring
• Expert Communication
• Drives Continuous Improvement

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Commitment from Vodacom
Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences – we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.

CLICK HERE TO APPLY!