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Thursday, 16 June 2022

New Job Opportunity at KCB Bank Tanzania Limited - Customer Experience Representative

  AjiraLeo Tanzania       Thursday, 16 June 2022
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AJIRA LEO
KCB Bank Tanzania Limited
Jobs in Tanzania 2022: New Job Vacancies at KCB Bank Tanzania Limited, 2022

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AJIRA MPYA TANZANIA 2022 | NAFASI MPYA ZA KAZI 2022
Customer Experience Representative
Job Summary:

Delivering a high level of service through keeping a harmonious relationship with customers.
Accord customers with proper information regarding banks products and services
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Job Details
KEY RESPONSIBILITIES:
  • Responding to all customer queries related to bank’s products and service
  • Ensure smooth service delivery across the branch
  • Queue management
  • Matching appropriate products to customers’ needs
  • Report all issues affecting service delivery
Recommended:
DAILY RESPONSIBILITIES:
  • Receiving customer queries and take quick action to resolution and / or forwarding to the appropriate person for resolution.
  • Proper follow up on escalated customer queries and complaints to ensure accurate and on time resolution
  • Accurately record all customer complaints in complaints register.
  • Make sure the customers are contacted for feedback on their requests and complaints.
  • Provision of account balances
  • Promptly attending to telephone calls, maintaining efficiency, and satisfying the caller. Ensuring messages are passed on and returning calls where necessary.
  • Pin Mailer handling – issuance, usage demonstration, and replacement and ATM lobby management.
  • Account statement request processing and issuing.
  • To receive all the incoming mails and keep records.
  • Retain existing customers by building customer loyalty through customer interactions.
  • Ensure cleanliness and tidiness of the Banking Hall.
  • Queue management and notices display
  • ATM card and cheque book ordering
  • Prepare and submit customer service reports on time
Read Also:
NEW TANZANIAN JOBS, INTERNSHIPS AND VOLUNTEERING OPPORTUNITIES 2022 (1,475 POSTS)

MINIMUM POSITION QUALIFICATION AND REQUIREMENTS:
  • Bachelor’s degree – Business Related
  • Master’s Degree is an Added Advantage
  • A minimum of 4 years’ experience in the role
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How to Apply:
Please visit our Recruitment Portal through the link below and submit your application.
Deadline: 2022-06-29 00:00:00 Reference Number: IRC12928
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