Sunday 22 January 2023

Manager Merchant Support at CRDB Bank Plc Tanzania January, 2023

  AjiraLeo Tanzania       Sunday 22 January 2023
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AJIRA LEO TANZANIA
CRDB Bank Plc
Jobs in Tanzania 2023: New Job Opportunities at CRDB Bank Plc, 2023

CRDB Bank Plc Jobs, 2023
Background
CRDB Bank Plc is an African bank and a leading Financial Services Provider in Tanzania with current presence in Tanzania and Burundi, East Africa. The Bank was established in 1996 and was listed on The Dar Es Salaam Stock exchange (DSE) in June 2009.

Over the years, CRDB Bank has grown to become the most innovative and preferred financial services partner in the region. Supported by a robust portfolio and uniquely tailored products, CRDB Bank remains the most responsive bank in the region.
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CRDB JOB OPPORTUNITIES JANUARY, 2023
We are a collection of individuals who believe in excellence. We are always on the look out for fresh talent and we hiring people who have the drive to succeed and the will to implement the discipline required to succeed. We focus on nurturing our team and providing our team with an environment that is conductive to creative thought.

Career Opportunities: Manager Merchant Support (1767)
Requisition ID
1767
JOB REPORTING TO: Senior Manager Acquiring Business
JOB PURPOSE
Provide support to merchant sales team and after sales support ensuring delivery of quality service while enhancing customer experience through Point-of-Sale devices, QR codes and e-commerce business.
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ACCOUNTABILITIES
  • Support the Merchant sales team to process POS transaction deposits and revenue
  • Providing service support to the sales team by ensuring all POS terminal, QR codes functionalities, and e-commerce requests are promptly actioned
  • To provide after-sales support to merchants including resolve customer queries received from the sales team, merchants, and branches within specified SLA
  • To manage to acquire consumables availability and distribution to Merchants
  • To lead the team in various projects related to Card business Channels
  • Coordinating Merchant vetting process and verification of Merchant supporting documents to ensure compliance to CRDB, BOT and card schemes operating standards and policy.
  • To liaise with branch and channel support on Merchant account opening
  • To liaise with branch and channel support on daily reconciliation of POS transactions
  • To identify, profile and report operational risk incidents related to merchant business activities
  • To pursue continued improvement in personal development by participating in the development programs and training
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EDUCATION QUALIFICATIONS, KNOWLEDGE & SKILLS
  • University Degree/Advanced Diploma in Business Administration, Banking, or Information Technology
  • A minimum of five years of experience in Card operations and POS device operations
  • Business understanding of Banking operations, card products, customer service and merchant acquisition procedures and analytics
  • Building Positive Working Relationships, Coaching, excellent Communication, Contributing to Team Success, Customer Focus, Formal Presentation, Planning & Organization.
  • Business understanding of Banking operations and risk Management
  • Computer literate
  • Teamwork and Time Management
MODE OF APPLICATION
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