Saturday 1 April 2023

Relationship Manager; Agency Banking - Indirect at CRDB Bank Plc Tanzania April, 2023

  AjiraLeo Tanzania       Saturday 1 April 2023
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CRDB Bank Plc
Jobs in Tanzania 2023: New Job Opportunities at CRDB Bank Plc, 2023

CRDB Bank Plc Jobs, 2023
Background
CRDB Bank Plc is an African bank and a leading Financial Services Provider in Tanzania with current presence in Tanzania and Burundi, East Africa. The Bank was established in 1996 and was listed on The Dar Es Salaam Stock exchange (DSE) in June 2009.

Over the years, CRDB Bank has grown to become the most innovative and preferred financial services partner in the region. Supported by a robust portfolio and uniquely tailored products, CRDB Bank remains the most responsive bank in the region.
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CRDB JOB OPPORTUNITIES APRIL, 2023
We are a collection of individuals who believe in excellence. We are always on the look out for fresh talent and we hiring people who have the drive to succeed and the will to implement the discipline required to succeed. We focus on nurturing our team and providing our team with an environment that is conductive to creative thought.

Career Opportunities: Relationship Manager; Agency Banking - Indirect (2034)
Requisition ID
2034 - Posted 04/04/2023
 Job Description
JOB REPORTING TO: MANAGER AGENCY PERFORMANCE AND RETENTION
JOB PURPOSE
The Purpose of the job is to be responsible for driving growing agency banking performance by growing and maintaining a strong agents’ network, by managing the relationship of indirect channels i.e. Super Agents, Franchise and Freelancers to maintain a healthy agent network that meets customer demand for each Market to achieve growth in Profitability.
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OWN PRINCIPAL ACCOUNTABILITIES
  • Monitoring and implementing Sales strategy, Distribution/expansion of Agent’s Business.
  • Drive Super agents and Franchise strategy implementation through Plan and coordinating all activities with the Branches and Head office.
  • Track their daily performance on Supporting agents through daily visits, training, liquidity management and other KPIs.
  • Develop and cascade monthly KPIs and track their achievements that impact business growth.
  • Champion development of Sales initiatives through indirect channels to enable the growth of usage and active agents base growth.
  • Monthly Indirect channels commission computations to ensure they are tailored to drive growth.
  • Provide necessary training and support zone/Branch to ensure that they achieve customer Acquisition through Agents
  • Liaising with branch managers/zonal Relationship Managers on the identification of the new prospective agents in the Zone while ensuring compliance with KYC as per the regulation and business requirements.
  • Support zone on Acquiring new business opportunities, initiating business cases and product concepts for value-added services on Agency banking, and seeking necessary approvals from within the bank.
  • Development of agency banking business through optimal relationship management among stakeholders.
  • Monitoring the market very closely for dynamics on customer behaviour, competition, policies, compliance, and regulations.
  • Supporting other business units for cash transaction solutions using customized agency banking models.
  • Ensure zone/Branch they have proper visibility on Super Agents’ performance through sharing performance and conducting a meeting with stakeholders to ensure they get reports timely and use them to drive performance.
  • Ensure compliance of Agency banking operations within the zone as per Banks and Regulatory requirements and periodic review of the compliance of Agency Banking business operations.
  • Ensure adherence to all agent’s banking operations and compliance requirements as per the bank policy and regulator.
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QUALIFICATION AND EXPERIENCE REQUIREMENTS
  • University Degree or equivalent Advanced Diploma preferably in Business Administration, Banking, Accounting, Finance, or any Business-related field.
  • Minimum of 3 years experience in the Banking industry, Mobile Network Operator (MNO), or agency network operations with proven strong interpersonal skills.
  • Prior exposure to field operations on agent network institutions/FMCG Sales/direct sales operations will be an added advantage.
  • The highest level of uncompromised integrity.
  • Versatile and adaptable, able to react quickly
  • Able to work in a demanding matrixed environment, with a proven track record of working effectively under pressure.
  • Proven ability to build effective, trusted, and credible relationships with multiple constituencies through exceptional interpersonal skills, communications, actions and presence.
  • Holder of a Driving License including Category D and capable of Self-Drive in both Terrain.
MODE OF APPLICATION
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