Saturday 10 February 2024

Network Operation Center (NOC) Analyst (4 Posts) at CRDB Bank Plc February 2024

  AjiraLeo Tanzania       Saturday 10 February 2024
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CRDB Bank Plc
Jobs in Tanzania 2024: New Job Opportunities at CRDB Bank Plc, 2024


CRDB Bank Plc Jobs 2024
CRDB Bank Plc is an African bank and a leading Financial Services Provider in Tanzania with current presence in Tanzania and Burundi, East Africa. The Bank was established in 1996 and was listed on The Dar Es Salaam Stock exchange (DSE) in June 2009.

Over the years, CRDB Bank has grown to become the most innovative and preferred financial services partner in the region. Supported by a robust portfolio and uniquely tailored products, CRDB Bank remains the most responsive bank in the region.

We are a collection of individuals who believe in excellence. We are always on the look out for fresh talent and we hiring people who have the drive to succeed and the will to implement the discipline required to succeed. We focus on nurturing our team and providing our team with an environment that is conductive to creative thought.

Career Opportunities: Network Operation Center (NOC) Analyst- (1 Year Contract)- 4 Positions (2902)
Requisition ID
 Job Description
Job Reporting To: Manager Network Operating Centre
Job Purpose
To monitor large computer networks and servers for problems from a central location or remotely to ensure that services run efficiently without interruption, identify potential service issues proactively and ensure timely service restoration from service incidents when service issues occur.

Key Responsibilities
  • Proactive and reactive monitoring of technology systems including Servers, Network Infrastructure, Applications, Databases, ATMs, POS as well Data Center environment using the available monitoring tools.
  • Support multiple technical teams in 24 x 7 environment operational environments with high uptime requirements. Varied shift schedules may include day or evening/odd hours.
  • Working with flexibility in different shifts for the NOC operations and performance in an efficient and effective manner to ensure maximum possible service availability, performance and capacity.
  • Recognize, identify and prioritize incidents in accordance with customer business requirements, organizational policies and operational impact.
  • Provide timely response to all incidents, outages and performance alerts. Categorize issues for escalation to appropriate technical teams and between ICT Department and stakeholders (internal and external) with respect to service performance and availability. This include Branches, ATMs, Business units, Aggregators, MNOs, third-parties, who are linked to the Bank’s payment systems among others
  • First line troubleshooting of incidents arising from monitoring, by recording incidents and correlate them with the events, apply appropriate workarounds, communicate and coordinate resolution with other support levels including third party partners and vendors.
  • Work with internal and external technical and service teams to create and/or update knowledge base articles
  • Collect and review performance reports for various systems, and report trends in hardware and application performance to assist senior technical personnel to predict future issues or outages
  • Escalating complicated issues to management, other IT resources, third parties and/or vendors, as appropriate.
  • Tracking and documenting all defects and resolutions in detail through a designated ticketing system.

Experience, Knowledge and Skills Requirements

  • Bachelor degree in Computer Systems Technology or related academic field from an accredited institution
  • ICT Service Management certifications.
  • Minimum of 1 year of Network Operation Center Management in a Banking or Telecom environment.
  • Broad experience using a variety of monitoring and ticket management tools
  • Basic Knowledge in core banking applications
  • Basic Knowledge of Banking/ Branch Operations
  • Knowledge of enterprise service monitoring platforms including but not limited to SolarWinds, Dynatrace, APM Microfocus
  • Experience with all aspects of networking including IP, TCP, VPNs, Routers, Switches, and Firewalls.
Deadline: 18th February, 2024.

Thanks for reading Network Operation Center (NOC) Analyst (4 Posts) at CRDB Bank Plc February 2024

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