Transaction Monitoring and Dispute Management at KCB Bank Ltd October 2024

KCB Bank Tanzania Limited

Jobs in Tanzania 2024: New Job Vacancies at KCB Bank Tanzania Limited 2024

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KCB Bank Tanzania Limited Jobs 2024

Transaction Monitoring and Dispute Management
Tanzania, United Republic of

Transaction Monitoring and Dispute Management at KCB Bank Ltd October 2024

Job Type: Full-time
Job Description

• Monitoring of card fraud both on acquiring and issuing, through various application tools (VRM, MIGS, MPGS, GATEKEEPER, FIMI, and TWFA) and any other system available.
• Resolving ECRM/ITSM Card related queries
• Resolving of all card related queries emanating from e-mail, direct line requests, social media, and liaison with customer service/contact center on resolution.
• Daily monitor online transactions and resolve all issues related to 3D authorization.
• Work closely with sales team on obtaining supporting documents for disputed card transactions and ensure they are submitted to the relevant stakeholders.
• Actively follow up on recovery of chargebacks from merchants with support from the sales and ensure all over dues are recovered.
• Oblige to any other job as assigned from time by the line manager 

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Deadline: 2024-10-16 00:00:00 Reference Number: 3170
How to Apply:
This is Full-time Job, To submit your application, please follow the link provided below.

CLICK HERE TO APPLY!