Guest Relations Manager at Beach & Safari Holidays October 2025

Beach & Safari Holidays Zanzibar

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Guest Relations Manager 
Job Overview 

Guest Relations Manager at Beach & Safari Holidays October 2025

 Guest Relations Manager Job Vacancy at Beach & Safari Holidays 
Position: Guest Relations Manager 
Beach & Safari Holidays 
This is Full-time Job
Location: Zanzibar, Tanzania 
Languages: Fluent in German or Dutch (English required) 
Company: Beach Safari

About the Role 
Are you a hospitality professional passionate about creating unforgettable guest experiences? Beach Safari, a leading 4-star beach resort in Zanzibar, is seeking an experienced Guest Relations Manager to join our international team. 
This expat position is ideal for a dynamic and service-oriented leader fluent in German or Dutch, with a proven ability to deliver exceptional guest satisfaction in a multicultural environment.

Key Responsibilities

• Personally welcome and manage VIP and repeat guests.
• Oversee guest requests, feedback, and complaint resolution.
• Lead, train, and motivate the Guest Relations team to maintain high service standards.
• Ensure personalised attention for special occasions and loyal guests.
• Collaborate with Front Office, Housekeeping, F&B, and Maintenance teams to ensure seamless guest experiences.
• Analyse guest feedback trends and implement continuous service improvements.
• Prepare weekly reports on guest satisfaction, complaints, and VIP services.

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Qualifications & Experience

• Fluency in German or Dutch (English proficiency required).
• Proven leadership experience in the hospitality industry (preferably in 4-star or 5-star resorts).
• Excellent communication, interpersonal, and problem-solving skills.
• A guest-first mindset with strong attention to detail.
• Experience working in multicultural teams and environments.

Why Join Us 
At Beach Safari, we believe that true hospitality is about creating moments that last. As our Guest Relations Manager, you’ll lead a passionate team dedicated to turning every guest stay into an exceptional experience worth remembering.

How to Apply 
This is Full-time Job, Send your CV and cover letter to: careers@beachsafari.com
Please include details about your hospitality background and explain why you’re the ideal fit for this expat role in Zanzibar.
Go to our Homepage To Get Relevant Information.
Apply now and take the next step in your career journey with us!

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