2 New Jobs at Sava-Tech Financial Services Ltd November 2025 - Various Posts

Sava-Tech Financial Services Limited

Jobs in Tanzania 2025: New Job Vacancies at Sava-Tech Financial Services Limited 2025

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Sava-Tech Financial Services Limited Jobs 2025

VACANCIES ANNOUNCEMENT

2 New Jobs at Sava-Tech Financial Services Ltd November 2025 - Various Posts

Job Listings:
About Sava-Tech Financial Services Limited
Sava-Tech Financial Services is a microfinance private company duly licensed by the Bank of Tanzania to engage in microfinance operations within Tanzania Mainland, which currently owns and operates a trading name Sava Loan, Sava Loan is an online lending platform that aims to provide affordable financial services to African consumers and small businesses who have limited access to financial products from traditional banks.

Sales Trainee
Job Overview 
Sales Trainee Job Vacancy at SAVA Tech Financial Services LTD 
Job Advertisement: Sales Trainee 
Job Type: Full-time
Location: Dar es Salaam, Tanzania 
Position Summary: 
A Sales Trainee at SAVA supports the sales team by learning essential sales processes, understanding company products/services, engaging with customers, and contributing to business growth. This role is designed to prepare candidates for full-time sales positions within the organization.

Key Responsibilities 
Sales Support & Execution

• Assist the sales team in prospecting, lead generation, and follow-ups.
• Participate in client visits, presentations, and product demonstrations.
• Support the preparation of sales proposals, quotations, and documentation.
• Maintain accurate records of customer interactions, leads, and sales activities in CRM tools.

Market & Product Knowledge 

• Gain in-depth understanding of SAVA’s products, services, and value proposition.
• Study market trends, competitor products, and customer preferences.
• Collect customer feedback and share insights with the sales and marketing teams.

Customer Relationship Building 

• Provide basic customer service support under supervision.
• Build strong relationships with existing and potential clients.
• Assist in resolving customer queries and escalating issues when necessary.

Training & Development 
Participate in structured training programs covering: 
o Sales techniques 
o Negotiation skills 
o Product knowledge 
o CRM and reporting tools 

• Shadow senior sales team members to learn real-world selling strategies.

Reporting & Documentation

• Prepare daily/weekly reports on sales activities and learning progress.
• Track sales performance data and help in generating sales analytics or dashboards.

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Required Qualifications.

• Diploma or Bachelor’s degree in Business Administration, Marketing, Commerce, or related fields.
• Strong communication and interpersonal skills.
• Basic understanding of sales principles and customer service practices.
• Proficiency in MS Office (Word, Excel, PowerPoint); familiarity with CRM is a plus.
• High motivation, willingness to learn, and ability to work in a team.

Key Skill and Competencies

• Sales enthusiasm & learning mindset
• Customer service orientation
• Problem-solving ability
• Presentation skills
• Time management & organizational skills

Working Conditions

• Field visits and client interactions (as required).
• Regular collaboration with the Sales, Marketing, and Credi teams

Customer Services Officer 
Job Overview
Customer Services Officer Job Vacancy at SAVA Tech Financial Services LTD
Job Advertisement: Customer Services Officer
Job Type: Full-time
Location: Dar es Salaam, Tanzania
Position Summary:
The Customer Services Officer plays a key role in providing excellent client support and ensuring a seamless customer experience across all SAVA-TECH Financial Services products and platforms. The role involves handling client inquiries, resolving issues, processing service requests, and educating customers on financial products while maintaining compliance with company policies and regulatory requirements.

Key Responsibilities
Customer Support & Communication

• Serve as the first point of contact for customers via phone, email, chat, or in-person.
• Respond promptly and professionally to customer inquiries, complaints, and service needs.
• Assist clients with account creation, updates, transactions, and product navigation.
• Provide accurate information about SAVA-TECH’s financial products, services, and digital platforms.

Service Request Processing 

• Process account applications, changes, and service requests in accordance with internal procedures.
• Verify customer documentation and ensure adherence to compliance and KYC requirements.
• Follow up on pending customer issues to ensure timely resolution. 

Customer Relationship Management 

• Build strong, positive relationships with customers to promote loyalty and satisfaction.
• Identify opportunities to cross-sell or upsell relevant financial services and solutions.
• Record customer interactions and feedback in the CRM system for tracking and quality improvement.

Problem Resolution & Escalation

• Investigate and resolve customer issues related to transactions, accounts, or digital services.
• Escalate complex issues to the appropriate departments while providing continuous updates to customers.
• Ensure all complaints are logged, tracked, and resolved within SLA timelines. 

Reporting & Compliance

• Maintain accurate customer records and ensure data security.
• Prepare daily/weekly reports on customer interactions and service performance.
• Adhere to all regulatory, operational, and compliance standards in the financial services sector.

Qualifications & Experience 

Education & Experience 

• Diploma or Bachelor’s degree in Business Administration, Finance, Computer Science, Marketing, or a related field.
• Experience in customer service, preferably in banking, Microfinance, or financial services.
• Minimum 1-2 years of relevant customer services experience (preferably in Tanzania or East Africa).

Technical & Professional Skills 

• Strong communication skills—verbal and written.
• Proficiency with CRM systems, Microsoft Office, and digital financial platforms.
• Ability to handle multiple tasks, work under pressure, and meet service timelines.
• Problem-solving and conflict-resolution abilities.
• High attention to detail and strong organizational skills.

Personal Attributes 

• Customer-centric mindset.
• Professional, courteous, and empathetic.
• Strong integrity and commitment to confidentiality.
• Team player with a positive attitude.

Key Competencies 

• Customer satisfaction scores.
• Timeliness and accuracy of service processes.
• Complaint resolution rate within SLAs.
• Quality and professionalism of customer interactions.
• Compliance with operational standards and policies.

Working Conditions 

• Full-time employment.
• Based in Dar es Salaam.
• Standard office environment; occasional extended hours during month end or audit periods.

How to Apply: 
This is Full-time Job, Interested candidates should send their applications including a cover letter, CV and three professional references to: hr@sava.co.tz by November 30, 2025, with the job title you are applying for as the subject line “Application – “Sales Trainee.” 
For more information, please visit www.sava.co.tz 
30th November, 2025.
Go to our Homepage To Get Relevant Information. Only shortlisted candidates will be contacted

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