Relationship Manager, Employee Banking Job Vacancy Dar es Salaam at Standard Chartered Bank | Deadline 25th July, 2018

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Relationship Manager, Employee Banking - (1800024260)
Job Purposes;
§ Meet the business objectives initiated by the respective country Retail Clients business
§ Relationship Management of existing Corporate effectively to facilitate portfolio growth.
§ Driving Activations and penetration of signed up schemes.
§ To assess the risk profiles of customer segments and contribute to the Development of effective control measures within the PDD.

Key Responsibilities;
Business Driver
· Achieve team sales target and increase sales productivity
· To grow the portfolio through a focused market segment approach by creating effective relationships that maximize revenues and Asset growth
· To support the campaign concept and analyze campaign findings against proposals.
· Achieve preferred segment relationship penetration, multi-product selling or bundles around anchor product (assets, wealth etc). All relevant internal and external certification to be completed prior to referring / selling wealth products.
· Arrange / create sales activities
· Build and manage relationship with business partners / intermediaries / channels
· Fulfills corporate employees' banking needs including payroll and other retail products
· Drive the Employee Banking one bank agenda
· Advice the Business on companies which exhibit high risk policies and practices hence control and manage risk

Customer Experience
  • Ensure sales team has the right culture and attitude
  • Operational quality – manage sales controllable error, rejection, approval rate, TAT etc.
  • Engage Credit & Operations and other relevant stakeholders for smooth approval and customer on-boarding experience
  • Manage customer experience
People Management
  • Lead and engage team
  • Proactive performance/scorecard management – motivation & retention of talent
  • Train and Coach the team
  • Upgrade people management skill constantly
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Risk Assurance
  • Ensure CDD, MLP & TCF diligence
  • Zero tolerance – Fraud, Mis-selling
  • Discipline in HR and training related matters
  • Adhere to all policies, guidelines and procedures, comply with local regulatory requirements, reflect best practices
  • Adhere to operational risk controls and procedures in day to day sales management
  • To ensure no adverse findings in internal / external audit, governance and compliance review
  • To comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager

Qualifications & Experience
  • Must be a graduate. MBA's will be preferred.
  • Sales experience of at-least 2-3 years of which 1 year must have been in managing a direct sales team will be preferred
  • Should possess strong people management and leadership skills to manage approx 10-20 sales people.
  • Experience in handling Deposit and Asset Products of a Bank would be an advantage but not a pre-requisite.
  • Good knowledge of the selected market and customer segments would be an advantage.
  • Strong communication and negotiation skills with the ability to influence outcomes.
  • Strong inter-personal skills, which encourages and promotes enthusiasm and team spirit.
Company: Standard Chartered Bank
Location: Dar Es Salaam, Tanzania
Career Level: Mid-Senior Level
Industries: Banking, Insurance, Financial Services
Schedule: Full-time
Employee Status: Permanent
Posting Date: 10/Jul/2018
Unposting Date: 25/Jul/2018
Apply now to join the Bank for those with big career ambitions.