 |
| Exim Bank Tanzania |
Jobs in Tanzania 2023: New Job Vacancies at Exim Bank Tanzania 2023
💥UNASUBIRI NINI? FOLLOW US ON INSTAGRAM. CLICK HERE!💥
Exim Bank Tanzania Jobs, 2023Assistant Manager – Service Delivery & Support
Assistant Manager – Service Delivery & Support at Exim Bank December, 2023
OBJECTIVE:
The role requires retaining, supporting, and managing relationship with existing Merchants who are on-board and address their operational issues with internal departments for resolution. Responsible for meeting or exceeding Retention KPI’s (merchant and Volume).
MAIN DUTIES AND RESPONSIBILITIES:
ESSENTIAL QUALIFICATIONS/EXPERIENCE/SKILLS REQUIRED:
How to Apply:
To apply, please send your CV along with all academic certificates to hrrecruit@eximbank.co.tz with the subject line:
JOB APPLICATION: Assistant Manager – Service Delivery & Support
Deadline: 22nd December, 2023.
(Note: Only shortlisted candidates will be contacted)
Assistant Manager – Service Delivery & Support at Exim Bank December, 2023
OBJECTIVE:
The role requires retaining, supporting, and managing relationship with existing Merchants who are on-board and address their operational issues with internal departments for resolution. Responsible for meeting or exceeding Retention KPI’s (merchant and Volume).
MAIN DUTIES AND RESPONSIBILITIES:
- Deliver PoS to merchants with associated training to respective teams assigned by merchant
- Assist to give best card acceptance training to existing customers/merchants for their new team and get a signed Delivery note
- Assist to provide after sales support to customers including resolve customer queries received from the sales team,
- Call Centre, payment desk, merchants, and branches within specified SLA
- Distribute consumables to customers/merchants and branches
- Enhance service levels to merchants by ensuring a customer-oriented approach for all merchant issues during business and after working hours
- Monitor merchants through MIS reports and take actions to those dormant or with zero/lower volumes
- Develop partnership and campaigns with merchants as per assigned portfolio and territory to grow revenues and brand visibility for both during the year through coordination with Project and Admin office
- Ensure the platform and terminals are all updated, and customers are informed on downtimes and service restoration
- Collecting POS slips from merchants for suspicious, unsettled, refunds and assist to process
- Establish key relationships and provide best services to merchant customers. Strengthen merchant relationship in order to secure larger business
- Provide operational or technical leadership to your team and branches in your territories
- Monitor the team’s performance through assigned KPIs, weekly, monthly, and quarterly
- Work closely with the Relationship Managers, Head of Corporate Investment Banking and/or Branch Heads in arranging for events /promotions for new acquisition of customers
- Develop processes and workflows that improves engagement with team
- Serve as customer advocate internally while effectively collaborating with internal, cross-functional teams including product management, customer support, finance
- Prepare reports- profitability, portfolio Analysis summary, weekly customer visits
- Keep records-pos, sim cards and all updates
Read Also:
- NEW TANZANIAN JOBS, INTERNSHIPS AND VOLUNTEERING OPPORTUNITIES 2023 (1,475 POSTS)
- CHECK SCHOLARSHIPS OPPORTUNITIES TO STUDY ABROAD CLICK HERE!
- Download Your National ID (NIDA) Number Here | Download NAMBA NA KITAMBULISHO CHAKO CHA NIDA. BONYEZA HAPA!
- PAST PAPERS ZA DARASA LA 7 MPAKA FORM SIX | NECTA AND MOCK EXAMS 1988 - 2019. CLICK HERE!
- Free CV Writing and Download, Cover/Job Application Letters, Interview Questions and It's Best Answers plus Examples. Click Here!
ESSENTIAL QUALIFICATIONS/EXPERIENCE/SKILLS REQUIRED:
- University Degree pref. in Banking / Business Management / Marketing
- Minimum 3 years’ experience in Merchant Acquiring in other Banks or Credit Cards
- Ability to represent the bank in a professional manner towards merchants
- Ability to enhance customer support using various tools and resources
- Ability to manage a team and coordinate with colleagues to achieve team success
How to Apply:
To apply, please send your CV along with all academic certificates to hrrecruit@eximbank.co.tz with the subject line:
JOB APPLICATION: Assistant Manager – Service Delivery & Support
Deadline: 22nd December, 2023.
(Note: Only shortlisted candidates will be contacted)
No comments:
Post a Comment