Saturday 16 March 2024

4 New Job Opportunities at UMATI March 2024

  AjiraLeo Tanzania       Saturday 16 March 2024
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Chama cha Uzazi na Malezi Bora Tanzania (UMATI)
Jobs in Tanzania 2024: New Jobs Vacancies at UMATI 2024


Chama cha Uzazi na Malezi Bora Tanzania (UMATI)  Jobs 2024
UMATI, established in 1959, a member of the International Planned Parenthood Federation (IPPF), is a leading non-profit organization providing Sexual and Reproductive Health (SRH) Information and services in Tanzania. The Organization has a long history of leadership in the country’s SRH through different projects and its own clinics in Kilimanjaro, Dodoma, Morogoro, Songea, and Mbinga. These projects and clinics provided iintegrated SRH information and services to youth, women, and men of reproductive age. UMATI is governed by a well-established volunteer structure.

UMATI is envisioning seeing a Tanzania where people are free to choose and exercise their Sexual and Reproductive Health without discrimination. The visioning process of UMATI highlighted the need to integrate “without discrimination” as a recurring theme as well as an organizational value statement.

As an Equal Opportunity Employer embracing the value of diversity in the workplace, UMATI wishes to recruit qualified and experienced candidates to fill the following vacant position;

Call Center Agent (4 Posts)
Call Center Agents 4 posts at UMATI March, 2024
Position: Call Center Agent (4 Positions)
Work Type: Full Time
Years of Experience: 1 year
Location: Dar es Salaam
District: Temeke

Job Purpose:
Working closely with the IT Officer and National Youth Coordinator, the Call Center Agents will have primary responsibility for operating the call center by receiving and responding to inquiries regarding the issues they face, and services they demand that are related to Sexual and Reproductive Health, Gender-based violence, and the like. This position is volunteer-based and the organization will offer a subsistence allowance to candidates with the spirit of volunteerism.

Duties and Responsibilities:
  • Answer incoming calls from clients
  • Management and resolve client’s complaints
  • Provide sexual reproductive health counselling and information to clients.
  • Identify and escalate issues to supervisors or services providers
  • Research, identify, and resolve client’s complaints using applicable software
  • Route calls to appropriate resources
  • Document all call information according to standard operating procedures
  • Recognize, document, and alert the management team of trends in customer calls
  • Preparation and sharing of the Daily reports from the CRM software.
  • Follow up clients calls where necessary


  • Must be fluent in Swahili and English.
  • Must be a resident of Temeke, Dar es Salaam
  • Clients Focus, clients Service,
  • Data Entry Skills,
  • Listening, Phone Skills, Verbal Communication,
  • Building Relationships, People Skills,
  • Interpersonal Understanding,
  • Problem Solving

  • Minimum Diploma Level in public health (nursing, clinical management, etc.), Gender, community development, social studies, etc.
  • Fluent in Swahili & English (writing & speaking)
  • Sharp Mind & Quick Learner
  • Flexible to Shift Work
  • Smart Team Worker
  • Experience in Tele sales is an added advantage

Interested eligible candidates are invited to send their application to the Executive Director via
Your application should include a cover letter detailing why you are the best fit for this position and your CV with relevant skills and experience and present two reliable referees including names, addresses, telephone/mobile numbers, and email accounts.
All applications should be addressed to the address below not later than 31st March 2024 23:59hours.
Only shortlisted candidates will be contacted.

Thanks for reading 4 New Job Opportunities at UMATI March 2024

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